Guide: 

• Warranty Service Benefit and Return Material Authorization (RMA) Types
• How to Engage with Us and Languages We Support
• Helpful Links on the Internet
• How to Contact Intel
  • On-Line Service Center Portal (OSC)
  • Ask Intel Virtual Assistant (Live Chat)
  • Chat with A Live Agent 
  • Phone (only available for specific countries)*

Warranty Service Benefits and RMA Order Types: 

Standard Warranty Request – SWR​

A benefit where the customer ships the product to Intel, upon receipt and validation at Intel’s depot, then Intel ships and delivers the new product. ​

Refund – REF​

On occasion, the product is on backorder & the supply sight is too long, or product dissatisfaction, or regulatory challenges, then we offer a refund as a remedy. The customer ships the product to Intel, and upon receipt and validation at Intel’s depot, Intel initiates the refund for the product via Western Union Business Solutions partner (Convera).​

Advance Warranty Request – AWR​

A benefit for select customers where Intel ships a replacement in advance, and customers return defective products within 30 days from the product delivery. Failure to return defective in 60 days – account goes on Hold = No AWRs​

Self-Recycle Return – SRR* (SSDs only)​

A benefit for select customers where Intel has an agreement to send the customer a replacement based on data privacy restricting the return of the defective SSD (e.g., financial, medical, educational, governmental, etc). Customer agrees to self-destruct the product following local ecological regulations. Customer is wholly responsible for proper destruction compliance. Zero tolerance abuse for resale or improper destruction/recycling of SRR product by the customer, which will lead to the removal of the benefit. ​

How to Engage With Us and Languages Supported

Helpful Links on the Internet

How to Contact Intel

• OSC Portal: Go to: How To Submit an Online Warranty Request through On-Line Service Center

  • Preferred method of contact (self-service) - Requires you to sign in 

• Ask Intel Virtual Assistant (Live Chat) 

  • Use this method for 24x7 self-service needs. Now available in all the supported languages - Requires you to sign in 

1. Go to: Contact Intel
2. Click on Products
3. Select your product from the product's list
4. 'Product' Support Options
5. Click on Ask Intel Virtual Assistant (Live Chat)
6. Type in the message bar 'Warranty Create'

   

   

• How to select the preferred Language for Ask Intel Virtual Assistant (Live Chat):

1. Click on the globe icon
2. Select your preferred language from the drop-down, and hit "Submit"

• Chat With a Live Agent: 

  • Use this method when needing to request a refund
  • Agents are available Monday to Friday during local business hours. Some variations may apply.

1. Go to: Contact Intel
2. Click on Products
3. Select your product from the product's list
4. 'Product' Support Options
5. Click on Ask Intel Virtual Assistant (Live Chat)
6. Click on 'chat with a live agent'

   

• Phone: (only available for specific countries*)

1. Go to: Contact Intel
2. Click on Products
3. Select your product from the product's list
4. 'Product' Support Options
5. For China* Only: Call the phone numbers available for the Chinese language
6. For US* and AU* (For warranty claims only): Leave a Voicemail at the available numbers in English, and an agent will return your call