How to Request Warranty RMA (Return Material Authorization) for Intel Partner Alliance
Content Type: Warranty & RMA | Article ID: 000100212 | Last Reviewed: 09/08/2025
Support Knowledge Base
Guide:
- Warranty Service Benefit and Return Material Authorization (RMA) Types
- How to Engage with Us and Languages We Support
- Helpful Links on the Internet
- How to Contact Intel
- On-Line Service Center Portal (OSC)
- Ask Intel Virtual Assistant (Live Chat)
- Phone
- Chat with A Live Agent
Warranty Service Benefits and RMA Order Types:
Standard Warranty Request – SWR
A benefit where the customer ships to Intel the product and, upon receipt and validation at Intel’s depot, then Intel ships and delivers the new product.
Refund – REF
On occasion the product is on backorder & the supply sight is too long, or product dissatisfaction, or regulatory challenges, then we offer a refund as a remedy. The customer ships Intel the product and upon receipt and validation at Intel’s depot, then Intel initiates the refund for the product via Western Union Business Solutions partner (Convera).
Advance Warranty Request – AWR
A benefit for select customers where Intel ships a replacement in advance and customers return defective within 30 days from the product delivery. Failure to return defective in 60 days – account goes on Hold = No AWRs
Self-Recycle Return – SRR* (SSDs only)
A benefit for select customers where Intel has an agreement to send the customer a replacement based on data privacy restricting the return of the defective SSD (e.g., financial, medical, educational, governmental, etc). Customer agrees to self-destruct the product following local ecological regulations. Customer is wholly responsible for proper destruction compliance. Zero tolerance abuse for re-sale or improper destruction/recycling of SRR product by customer that will lead to removal of the benefit.
How to Engage With Us and Languages Supported
| Note | Supported languages vary by region, for example, ASMO offers English, Spanish, and Portuguese. |
| Warranty Support | On-Line Service Center Portal | Ask Intel Virtual Assistant | Phone | Chat | WeChat | Outbound Agent Email Templates | Outbound RMA Notifications |
|---|---|---|---|---|---|---|---|
| English | X | X | X | X | X | X | |
| Chinese Simplified (Mandarin) | X | X | X | X | X | X | |
| Chinese Traditional (Cantonese) | X | X | X | X | X | ||
| French | X | X | X | X | |||
| German | X | X | X | X | |||
| Spanish | X | X | X | X | X | ||
| Portuguese (Brazil) | X | X | X | X | X | ||
| Japanese | X | X | X | X | X | ||
| Korean | X | X | X | X | X |
Helpful Links on the Internet
How to Contact Intel
-
OSC Portal: Go to: How To Submit an Online Warranty Request through On-Line Service Center
- Preferred method of contact (self-service) - Requires you to sign in
-
Ask Intel Virtual Assistant (Live Chat)
- Use this method for 24x7 self-service needs. English language support only - Requires you to sign in
- Go to: Contact Intel
- Click on Products
- Select your product from the product's list
- 'Product' Support Options
- Click on Ask Intel Virtual Assistant (Live Chat)
- Type in the message bar 'Warranty Create'
-
Phone: Go to: Partner Support Phone Directory
- Use this method when needing to request a refund
- Agents are available Monday to Friday during local business hours. Some variations may apply.
-
Chat With a Live Agent:
- Use this method when needing to request a refund
- Agents are available Monday to Friday during local business hours. Some variations may apply.
- Go to: Contact Intel
- Click on Products
- Select your product from the product's list
- 'Product' Support Options
- Click on Ask Intel Virtual Assistant (Live Chat)
- Click on 'chat with a live agent'