Intel offers three warranty return service options based on your eligibility and country. See Warranty Request Guidelines and Terms for details on when to contact Intel or your place of purchase.
Standard Warranty Replacement (SWR)
Standard warranty service is available to all Intel customers worldwide. Receive your replacement up to 2 weeks after initiating your warranty claim and returning your original product.
How it works
- After 30 days of purchase, contact Intel Customer Support to start your warranty claim.
- We will send you a prepaid return label.
- You are responsible for securely packaging your original product for return to Intel.
- Your replacement ships after we verify receipt.
- No service fee.
Rapid Replacement
Expedited warranty service is available to customers and partners in the United States and Canada. Receive your replacement as fast as 1 business day and avoid up to 2 weeks of downtime compared to Standard Warranty Replacement.
How it works
- After 30 days of purchase, contact Intel Customer Support to start your warranty return.
- Your replacement ships next business day via express delivery.
- Securely package and return your original product within 30 days using the included prepaid label.
- Refundable deposit placed on your credit card (refunded when Intel receives your return).
- Service fee applies.
Eligibility:
Advanced Warranty Replacement (AWR)
Premium warranty service for Intel® Authorized Distributors and qualifying Prestige and Partner tiers, Intel® Partner Alliance members.
How it works
- After 30 days of purchase, contact Intel Customer Support to start your warranty return.
- Your replacement ships next business day via express delivery.
- Securely package and return your original product within 30 days using the included prepaid label.
Eligibility
- Qualifying Intel® Partner Alliance members (Prestige and Partner tiers).
- Must purchase genuine Intel® products through authorized channels.
- Log in to your Intel® Partner Alliance account to check eligibility, orders status, and account usage.
- Available for Intel® Boxed Processors only (tray processors are not eligible). See What Is the Difference Between Boxed and Tray Processors? for more information.
What are the differences between the three warranty services?
|
Feature
|
Standard Warranty Replacement
|
Rapid Replacement
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Advanced Warranty Replacement
|
|
Availability
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Worldwide
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US and Canada only
|
Qualifying Intel Partner Alliance members (Prestige and Partner tiers)
|
|
Delivery Time
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Up to 2 weeks
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As fast as 1 business day
|
As fast as 1 business day
|
|
Process
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Return original product first
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Receive replacement first, return original product within 30 days
|
Receive replacement first, return original product within 30 days
|
|
Service Fee
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None
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Yes
|
None
|
|
Deposit
|
None
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Refundable, when original product returned within 30 days
|
None
|
Am I eligible for Rapid Replacement or Advanced Warranty Replacement?
Rapid Replacement:
- Available to all customers in the United States and Canada
- Available for Intel® Boxed Processors only (tray processors are not eligible)
- Requires valid credit card (Visa, MasterCard, JCB, or Discover)
- Service fee applies
Advanced Warranty Replacement (AWR):
- Qualifying Intel® Partner Alliance members (Prestige and Partner tiers).
- Must purchase genuine Intel® products through authorized channels.
- Available for Intel® Boxed Processors only (tray processors are not eligible).
- Log in to your Intel® Partner Alliance account to check eligibility.
Warranty Request Guidelines and Terms
When to contact for warranty support
Within 30 days of purchase
- Contact your place of purchase first.
- Consumer protection policies vary by country—ask your reseller about their terms before purchasing.
- You may also contact Intel within 30 days if your place of purchase cannot provide support.
- China-specific consumers regulations.
- Physical store purchases: Contact Intel from day 1.
- Internet purchases: Contact place of purchase for first 7 days, then Intel from day 8.
After 30 days of purchase:
Return Materials Authorization (RMA)
- Intel provides an RMA number via email upon warranty approval.
- Clearly label the RMA number on all returned packages.
- For multiple RMAs, use the correct number for each product.
- You must start the return process within 30 days of receiving your shipping documents and/or replacement.
If you miss the 30-day deadline for returning your product to Intel:
- Standard Warranty Replacement (SWR): Shipping documents expire. Contact Intel Customer Support to restart.
- Rapid Replacement: Full deposit amount will be charged. Contact Intel Customer Support for assistance.
- Advanced Warranty Replacement (AWR): AWR benefits may be suspended until the original product is returned to Intel. Intel will notify you in writing.
Shipping requirements
- Only ship items and quantities specified in your RMA documents (additional items will not be accepted).
- Maximum number of open warranty items varies by service type and Partner Alliance tier.
- Log in to your Intel® Partner Alliance account to check eligibility, order status, and account usage.
- Use only Intel's prepaid shipping label (other carriers are at your expense and not reimbursed).
- If using another carrier, use traceable service and keep tracking number.
- Intel is not liable for products damaged, lost, or stolen before receipt at Intel's warehouse.
Warranty exclusions and Intel's rights
Intel does not honor warranties for
- Used, gray-market, second-hand, or gifted products.
- Products purchased from unauthorized distributors or resellers.
- Buyers must verify reseller authenticity and documentation.
Intel reserves the right to
- Modify warranty service terms and conditions.
- Deny warranty support for requests not meeting requirements.
- Discontinue premium warranty services with advance notice to participants.