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Support

Support

    Support Home Memory and Storage Intel® Optane™ Memory
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Intel® Optane™ Memory Series

Support information for Intel® Optane™ Memory Series

Top Topics

Issue with Intel® Optane™ memory enabled systems with Intel Rapid Storage Technology (RST) 16.0.x, 16.5.x, 16.7.x

Details of issue specific to related to Intel Optane™ memory-enabled systems with Intel® RST 16.0.x, 16.5.x, 16.7.x ; publicly disclosed on 12/12/2018

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Quick Start Guide for Intel® Optane™ Memory

Before installing, use this guide to check and prep your system.

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User Guide for Intel® Optane™ Memory

How to install the Intel® Optane™ memory module and software applications. Includes the process to enable and disable system acceleration.

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Secondary/Data SATA Drive Acceleration with Intel® Optane™ Memory

This article describes the specific requirements to support Secondary/Data drive acceleration with Intel® Optane™ Memory and Intel® Rapid Storage Technology (Intel® RST) driver (Version 16.0.2 or later).

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Visual Resources for Intel® Optane™ Memory

Select basic or advanced instructions on installing, enabling, and disabling. You can also see how to navigate the user interface.

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Frequently Asked Questions for Intel® Optane™ Memory

View frequently asked questions for Intel® Optane™ memory.

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Intel® Optane™ Memory System Acceleration Software

To enable system acceleration, you need the appropriate Intel® Rapid Storage Technology (Intel® RST) driver and applications.

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Resolve Detection Issues with Intel® Optane™ Memory

Troubleshoot and resolve detection issues when enabling system acceleration.

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NVMe* and Secondary SATA Drive Support with Intel® Optane™ Memory

NVMe* and secondary (data) SATA drives are not supported for system acceleration with Intel® Optane™ memory.

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Error Codes and Messages While Enabling and Disabling Intel® Optane™ Memory

Provides details about error codes and messages you might see while enabling or disabling.

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  • Compatibility

    Compatibility

    Sorry, there are no results matching your filter criteria.
    • Software and Platform Support for Intel® Optane™ Memory
    • Intel® Optane™ Memory Ready Motherboards
  • Identify My Product

    Identify My Product

    Sorry, there are no results matching your filter criteria.
    • How To Check the Intel® Rapid Storage Technology (Intel® RST) Driver Version
    • How to Determine What Intel® Optane™ Memory Technology is in Your System
  • Install & Setup

    Install & Setup

    Sorry, there are no results matching your filter criteria.
    • How to Upgrade, Install, and Manage Intel® Optane™ Memory in Windows® 10 (Basic)
    • How to Configure, Install, and Manage Intel® Optane™ Memory Before Installing Windows® 10 (Advanced)
    • How to Install and Use Intel® Data Migration Software
    • How to Resolve the Error Message: BIOS Configuration not Compatible with Intel® Optane Memory?
    • Installation Guide for Intel® Optane™ Memory
    • Quick Start Guide for Intel® Optane™ Memory
    • Frequently Asked Questions about Installation and Configuration for Intel® Optane™ Memory
    • Secondary/Data SATA Drive Acceleration with Intel® Optane™ Memory
    • Installing Intel® Optane™ Memory on Intel® NUC Kits
    • Converting a Data SSD or SSD with Windows® Installation from Legacy to UEFI without Data Loss
      • How to Determine System Acceleration is Active with Intel® Optane™ Memory
      • How to Initialize an Intel® SSD in Windows* 7/8.1 or Windows® 10
      • Proper Handling Techniques and Precautions for Your M.2 Device
      • Visual Resources for Intel® Optane™ Memory
      • What Software Enables Acceleration with Intel® Optane™ Memory?
      • How to Disable System Acceleration with Intel® Optane™ Memory
      • Intel® Optane™ Memory cannot be seen in the BIOS and Device manager on Intel® NUC Kit NUC7i5BNHX1 with Intel® Optane™ Memory
      • Corporate Reimaging Guide for Intel® Optane™ Memory System Acceleration
      • Convert an ESD File to a WIM File for Driver Updates in Your Windows Image*
      • Factory Deployment Guide for Intel® Optane™ Memory System Acceleration
      • How to Install Windows® 10 to a GUID Partition Table (GPT) Partition
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  • Maintenance & Performance

    Maintenance & Performance

    Sorry, there are no results matching your filter criteria.
    • Frequently Asked Questions about Intel® Solid State Drive Toolbox
    • User Guide for Intel® SSD Firmware Update Tool
    • Overview for Intel® Solid State Drive Tools
    • Protect the Lifespan of Your Intel® SSD
    • How to Update Firmware on Intel® SSDs
    • Update Your Intel® SSD Firmware Using the Intel® SSD Toolbox
  • Product Comparison

    Product Comparison

    Sorry, there are no results matching your filter criteria.
    • Intel® SSD Client Storage and Memory Family Fact Sheet
  • Product Information & Documentation

    Product Information & Documentation

    Sorry, there are no results matching your filter criteria.
    • Issue with Intel® Optane™ memory enabled systems with Intel Rapid Storage Technology (RST) 16.0.x, 16.5.x, 16.7.x
    • RoHS Compliance with Phthalate Restrictions for All Intel® Products
    • Declaration of Conformity for Intel® Products
    • REACH SVHC Compliance for All Intel® Products
    • Frequently Asked Questions for Intel® Optane™ Memory
    • What's in the Box for Intel® Optane™ Memory Series
    • Product Briefs for Intel® Solid State Drives and Modules
    • Intel® Optane™ Memory: Before You Buy, Key Requirements
    • Frequently Asked Questions about Pinning for System Acceleration with Intel® Optane™ Memory
    • Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory
      • How do I find pricing information for Intel® SSDs
      • Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory
      • International Material Data System (IMDS) for Intel Products
      • Where to find Material Declaration Data Sheet (MDDS) Intel® Products
      • Data Recovery Options for Intel® SSDs
      • Product Change Notifications for Intel® Products
      • ISO Certifications for Intel® Products
      • BSMI RoHS Certifications for Intel® Solid State Drives and Modules
      • 8th Gen Intel® Core™ i5+/i7+ Platforms Featuring Intel® Optane™ Memory
      • BSMI RoHS Certifications for Intel® Optane™ Memory Series
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  • Troubleshooting

    Troubleshooting

    Sorry, there are no results matching your filter criteria.
    • Intel® RST Driver and Intel® Optane™ Memory Capable App Version Mismatch After Update
    • Unable to boot OS after removing Intel® Optane™ Memory Series
    • NVMe* and Secondary SATA Drive Support with Intel® Optane™ Memory
    • Intel® Optane™ Memory Pinning in Windows* File Explorer not available after Installing the Intel® RST 16.7 Driver
    • Intel® Optane™ Not Recognized on Intel® NUC Kit NUC7i5BNH After Windows® 10 Installation.
    • I'm Unable to Boot Up My System Because Drive is Crashing
    • Getting error message: Cannot Enable Intel® Optane™ Memory
    • Workaround for Issue with Windows* File Explorer after Installing the Intel® RST 16.7 Driver for Intel® Optane™ Memory
    • Error Codes and Messages While Enabling and Disabling Intel® Optane™ Memory
    • Statistics Don't Display on 32GB Module for Intel® Optane™ Memory
      • Detection and Enablement Troubleshooting for Intel® Optane™ Memory
      • Crash Dump Report and Resolution for Intel® Rapid Storage Technology (Intel® RST)
      • Resolve Detection Issues with Intel® Optane™ Memory
      • Unsupported System Drive: Last Partition Unable to Resize Error
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  • Warranty & RMA

    Warranty & RMA

    Sorry, there are no results matching your filter criteria.
    • Limited Warranties for Intel® Solid State Drives and Modules
    • Warranty Information for Intel® Solid State Drives and Modules
    • Find Model, Serial, and SA Numbers for Intel® SSDs and Modules
    • Warranty for Intel® SSDs and Modules (Client)
    • Support Phone Numbers for Intel® Solid State Drives and Modules
  • Compatibility

    Compatibility

    Sorry, there are no results matching your filter criteria.
    • Software and Platform Support for Intel® Optane™ Memory
    • Intel® Optane™ Memory Ready Motherboards
  • Identify My Product

    Identify My Product

    Sorry, there are no results matching your filter criteria.
    • How To Check the Intel® Rapid Storage Technology (Intel® RST) Driver Version
    • How to Determine What Intel® Optane™ Memory Technology is in Your System
  • Install & Setup

    Install & Setup

    Sorry, there are no results matching your filter criteria.
    • How to Upgrade, Install, and Manage Intel® Optane™ Memory in Windows® 10 (Basic)
    • How to Configure, Install, and Manage Intel® Optane™ Memory Before Installing Windows® 10 (Advanced)
    • How to Install and Use Intel® Data Migration Software
    • How to Resolve the Error Message: BIOS Configuration not Compatible with Intel® Optane Memory?
    • Installation Guide for Intel® Optane™ Memory
    • Quick Start Guide for Intel® Optane™ Memory
    • Frequently Asked Questions about Installation and Configuration for Intel® Optane™ Memory
    • Secondary/Data SATA Drive Acceleration with Intel® Optane™ Memory
    • Installing Intel® Optane™ Memory on Intel® NUC Kits
    • Converting a Data SSD or SSD with Windows® Installation from Legacy to UEFI without Data Loss
      • How to Determine System Acceleration is Active with Intel® Optane™ Memory
      • How to Initialize an Intel® SSD in Windows* 7/8.1 or Windows® 10
      • Proper Handling Techniques and Precautions for Your M.2 Device
      • Visual Resources for Intel® Optane™ Memory
      • What Software Enables Acceleration with Intel® Optane™ Memory?
      • How to Disable System Acceleration with Intel® Optane™ Memory
      • Intel® Optane™ Memory cannot be seen in the BIOS and Device manager on Intel® NUC Kit NUC7i5BNHX1 with Intel® Optane™ Memory
      • Corporate Reimaging Guide for Intel® Optane™ Memory System Acceleration
      • Convert an ESD File to a WIM File for Driver Updates in Your Windows Image*
      • Factory Deployment Guide for Intel® Optane™ Memory System Acceleration
      • How to Install Windows® 10 to a GUID Partition Table (GPT) Partition
    Show Less Show more
  • Maintenance & Performance

    Maintenance & Performance

    Sorry, there are no results matching your filter criteria.
    • Frequently Asked Questions about Intel® Solid State Drive Toolbox
    • User Guide for Intel® SSD Firmware Update Tool
    • Overview for Intel® Solid State Drive Tools
    • Protect the Lifespan of Your Intel® SSD
    • How to Update Firmware on Intel® SSDs
    • Update Your Intel® SSD Firmware Using the Intel® SSD Toolbox
  • Product Comparison

    Product Comparison

    Sorry, there are no results matching your filter criteria.
    • Intel® SSD Client Storage and Memory Family Fact Sheet
  • Product Information & Documentation

    Product Information & Documentation

    Sorry, there are no results matching your filter criteria.
    • Issue with Intel® Optane™ memory enabled systems with Intel Rapid Storage Technology (RST) 16.0.x, 16.5.x, 16.7.x
    • RoHS Compliance with Phthalate Restrictions for All Intel® Products
    • Declaration of Conformity for Intel® Products
    • REACH SVHC Compliance for All Intel® Products
    • Frequently Asked Questions for Intel® Optane™ Memory
    • What's in the Box for Intel® Optane™ Memory Series
    • Product Briefs for Intel® Solid State Drives and Modules
    • Intel® Optane™ Memory: Before You Buy, Key Requirements
    • Frequently Asked Questions about Pinning for System Acceleration with Intel® Optane™ Memory
    • Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory
      • How do I find pricing information for Intel® SSDs
      • Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory
      • International Material Data System (IMDS) for Intel Products
      • Where to find Material Declaration Data Sheet (MDDS) Intel® Products
      • Data Recovery Options for Intel® SSDs
      • Product Change Notifications for Intel® Products
      • ISO Certifications for Intel® Products
      • BSMI RoHS Certifications for Intel® Solid State Drives and Modules
      • 8th Gen Intel® Core™ i5+/i7+ Platforms Featuring Intel® Optane™ Memory
      • BSMI RoHS Certifications for Intel® Optane™ Memory Series
    Show Less Show more
  • Troubleshooting

    Troubleshooting

    Sorry, there are no results matching your filter criteria.
    • Intel® RST Driver and Intel® Optane™ Memory Capable App Version Mismatch After Update
    • Unable to boot OS after removing Intel® Optane™ Memory Series
    • NVMe* and Secondary SATA Drive Support with Intel® Optane™ Memory
    • Intel® Optane™ Memory Pinning in Windows* File Explorer not available after Installing the Intel® RST 16.7 Driver
    • Intel® Optane™ Not Recognized on Intel® NUC Kit NUC7i5BNH After Windows® 10 Installation.
    • I'm Unable to Boot Up My System Because Drive is Crashing
    • Getting error message: Cannot Enable Intel® Optane™ Memory
    • Workaround for Issue with Windows* File Explorer after Installing the Intel® RST 16.7 Driver for Intel® Optane™ Memory
    • Error Codes and Messages While Enabling and Disabling Intel® Optane™ Memory
    • Statistics Don't Display on 32GB Module for Intel® Optane™ Memory
      • Detection and Enablement Troubleshooting for Intel® Optane™ Memory
      • Crash Dump Report and Resolution for Intel® Rapid Storage Technology (Intel® RST)
      • Resolve Detection Issues with Intel® Optane™ Memory
      • Unsupported System Drive: Last Partition Unable to Resize Error
    Show Less Show more
  • Warranty & RMA

    Warranty & RMA

    Sorry, there are no results matching your filter criteria.
    • Limited Warranties for Intel® Solid State Drives and Modules
    • Warranty Information for Intel® Solid State Drives and Modules
    • Find Model, Serial, and SA Numbers for Intel® SSDs and Modules
    • Warranty for Intel® SSDs and Modules (Client)
    • Support Phone Numbers for Intel® Solid State Drives and Modules

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