Article ID: 000092412 Content Type: Troubleshooting Last Reviewed: 03/17/2023

Error Encountered: "Display driver igfxn stopped responding and has successfully recovered"

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Summary

What to do if an error message saying that the display driver stopped responding and has recovered appears.

Description
  • Encountering "Display driver igfxn stopped responding and has successfully recovered" error/warning in event viewer.
  • Screen freezes and screen goes blank.
  • After graphics update, the error message above appears.
Resolution
  1. Reinstall the graphics driver by doing a clean installation.
    1. Download the latest driver version from Intel Download Center.
    2. Uninstall the current driver via the device manager.
    3. Install the newly downloaded latest driver version of the Intel Graphics.
    4. Ensure to reboot/restart the device.
       
  2. If doing a clean installation didn’t work, collect the following information below, before contacting Intel Customer Support.
    1. Photo or screenshot/s of the issue and error message/s.
    2. Your current Intel Graphics driver version.
    3. Copy of Event Viewer logs.
      1. Press the Windows Key + R and type in eventvwr.msc, then click ok to run the Event Viewer.
      2. Under Event Viewer (Local) > Windows Logs, select Application.
      3. On the menu bar, click Action and select Save All Events As
      4. Save the log file with your desired name and location.
      5. Repeat steps 2 to 4 for the other items under Windows Logs (Application, Security, Setup, System, etc).

 

If the above procedures don't solve your issue, you can also try rolling your Intel Graphics Driver to the most recent working version.

  1. Open Device Manager.
  2. Expand Display adapter.
  3. Right-click the primary graphics processor.
  4. Select properties.
  5. Go to Driver tab.
  6. Click rollback driver.
  7. Restart your computer.