Where Can I Find Intel® Boxed Processor Numbers for Warranty?

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12/11/2018

Frequently asked questions about where to find Intel® Boxed Processor numbers for warranty

Click or the question for details:

What's the warranty period of Intel® Boxed Processors?

The Intel® Boxed Processors three-year limited warranty applies to the Intel® Processor and thermal solution that comes in the box.

What do I need to process a warranty claim for Intel® Boxed Processors?

You need the batch number (known as FPO- Finished Process Order) and the serial number (known as ATPO - Assembly Test Process Order). Both are needed to determine if your processor is eligible for a warranty exchange or return.

Where can I find the batch number (FPO) and the serial number (ATPO)?

The batch number and the serial number are listed on the packaging for Intel® Boxed Processors. See the example of the relevant label below:

Boxed processor numbers

If I don't have the box, where else I can find the batch number (FPO) and the serial number (ATPO)?

Numbers can be obtained from the processor's markings.

  1. The batch number (FPO) is also located on the top of the processor.
  2. The Partial serial number (partial ATPO) is located on the outside edge of the processor. The partial serial number contains the last three to five digits from the full serial number for the processor. It is printed in human readable format on the outside edges of processor.
  3. A 2D matrix contains the full serial number for the processor. This matrix must be read using a third-party tool and certain smart phone cameras.

See the example below on the locations of each markings.

Processor marking

Is there a tool to help me locate the processor's markings and the socket supported?

Refer to Locate Serial and Batch Numbers on the Desktop or Server Intel® Processors.

How do I check the warranty status of my Intel® Boxed Processors?

Use the Warranty Information Center. Under Product Type, choose Processor. Enter the batch number (FPO) and the serial or partial number (ATPO) in their corresponding fields to get the status of the warranty of your Intel® Boxed Processor. You can check the warranty status using the numbers on the packaging or the markings on the processor.

Here's an example:

FPO and ATPO numbers

Warranty information

How do I check the warranty status using listed numbers on the packaging?

Locate the batch number and the serial number printed on the packaging. Go to Warranty Information Center, and choose Processor for Product Type. Enter the batch number (FPO) and the full serial number (ATPO) in their corresponding fields. Click on Check Products to find the status.

See an example below:

Box numbers

If the result of the search is inconclusive, you may contact Intel customer support and choose Intel® Processors.

How to check the warranty status using the markings on the processor?

Use the batch number (FPO) located on the top of the processors with the partial serial number (partial ATPO) located on the outside edge of the processor.

Go to Warranty Information Center, and choose Processor for Product Type. Enter the batch number (FPO) in its corresponding field. Enter the partial serial number (ATPO) in their corresponding field. Click Check Products to find the status.

See an example below:

Processor numbers

You can also use batch number (FPO) along with the full serial number (ATPO) obtained from the 2D matrix by using third party tools. The 2D matrix is located on the outside edge of the processor. Enter the numbers in their corresponding fields to check the status.

Note
  • If the numbers aren't in the Warranty Center tool, double-check that the numbers and letters didn't get confused. 2's are often confused for Z's, and 8's for B's.If you don't see the code name in the table below, then the processor doesn't support the Windows® 10 driver.
  • If the result of the search is inconclusive, contact Intel customer support and choose Intel® Processors.
How do I identify my Intel® China Boxed Processor?

See instructions on how to identify your Intel China Boxed Processor.

How do I identify my Intel® Processors?

Refer to How to Identify my Intel® Processor.

Where can I find the fan part numbers that shipped with Intel® Boxed Processors for warranty?

Refer to Identify Fan numbers for Intel® Boxed Processors.

Related Topics
Frequently Asked Questions About Intel® Desktop Processor Warranty
Warranty Guide for Intel® Processors
Intel® Processor Numbers: Laptop, Desktop, and Mobile Device
What Do Intel® Server Processor Numbers Mean?
Partial or Visible Characters of the ATPO
Use Third-party Tools and Devices to Read ATPO