We recommend using WeChat* to identify your processor:
- Follow our official support account on WeChat. Search for IntelCustomerSupport, or scan this 2D matrix:
- Send messages using 11# + Processor Serial Number (Example: 11#LLW1GC*JEY9S) or click Scan it in the self-service menu.
|Note||WeChat China boxed processor identification is applicable for China customers only. To claim warranty for China Boxed Processor, contact Intel Customer Support in China.|
Two other options to identify your processor:
- Go to the Intel CBA page and enter either the Retail Box Serial Number from the processor package or ULT number from the processor.
- Contact Intel Customer Support and provide your Retail Box Serial Number or ULT number. An agent can help you with processor identification.
|How to identify my desktop processor and fan markings for warranty requests|
|Processor warranty information|