Supplier Support
For supplier assistance, please refer to the tabs below.
Supplier Login and Support
Supplier Request for Help
If you do not find the answers to your questions in the Self-Help categories below, please submit a Request for Help.
Request for Help feature is only available for registered Supplier Presence Site users.
You are required to sign in prior to request submission.
If your question is more urgent or if you would like to speak directly with one of our support representatives, go to the Contact Us page for assistance.
Hot Topics
Click on our new supplier onboarding quick guide for an overview of the different tools, communications, and support platforms. This guide will help suppliers better understand the overall Intel supplier onboarding process.
How do I request access for additional application?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Application Access link.
Result: The Application Access page will be displayed. - Select checkbox to request for additional permissions.
- Click Next.
Note: You might be prompted to provide Country of Residence if you have not fill up the column before.
Result: The confirmation message will be displayed. Your application is now subject to your EVM’s approval.
How do I upgrade to Standard (Full) Registration account?
Scenario 1: Upgrade from Manage My Account page.
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Upgrade to Standard (Full) Registration link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® WebSuite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
- Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
Scenario 2: Upgrade from Web PO page.
- Go to Intel Web PO.
- Click EVM conversion link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® WebSuite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
Note: Mouse over the “?” icon for explanation of what to fill. - Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
How do I check the status of my application request?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Check Request Status link.
Result: The Check Request Status page will display the date and status of your request. - Status
- Pending EVM Approval
- Awaiting validation from your company’s EVM.
- It is advisable to mail reminder, just in case.
- Pending Intel Approval
- Awaiting validation from Intel.
- Confirmation email will be sent between 3-5 business days from the date of EVM approval.
- Rejected
- The reason will be stated in the Comment column.
- Pending Request
- Only applies for request to become an EVM.
- Intel contact will need to approve the request
- Pending EVM Approval
How do I update my email address and other personal data?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Account Information link.
Result: The Account Information page will be displayed. - Update email address and other personal data and click Save.
Result: The information has updated successfully.
How do I search for a Purchase Order?
- Go to Intel Web PO.
- Click Advance Search button.
Result: The Advance Search form will be displayed. - Enter related keywords to specify and narrow down the search criteria.
Note: Select the checkbox next to the necessary PO status type(s), if necessary. - Click Search button
Result: The matching POs will be generated.
Note: Most statuses of a specific PO will be displayed under the Status column, EXCEPT for Bypassed PO and Down Payment PO.
How do I add PO to my profile?
- Go to Intel Web PO.
- Enter related keywords to specify and narrow down the search criteria.
- Click Search button.
Result: The search result with matching criteria will be generated.
Note: You need to modify your profile setting in order to view more search results. - Click Add PO to Profile button.
- If successful, the acknowledgement message will be displayed.
OR,
Error message will be displayed.
Notes: It takes 1 to 2 minutes to update your profile to the system.
Error message will be generated in case the same Supplier Number/Vendor ID has already clicked on the same PO and still pending for approval. - Click Search button again to view the newly added PO result.
How do I submit an Invoice?
- Go to Intel Web Invoice.
- Click Create New Invoice link.
Result: The Create New Invoice screen will be displayed. - Enter PO number.
For example, 4200103597.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Result: The invoice for PO number entered will be created.
Notes: The invoice generated requires supplier to fill in additional mandatory fields.
The supplier assumes responsibility to submit complete and accurate invoices. - Update the mandatory fields:
- Invoice number
- Supplier invoice date
- Ship/Service Date
- Add (PO Line)
- Click Review Invoice button.
Result: The Review Invoice screen will be displayed.
Note: The errors and missing fields will be notified in red. - Click Submit Invoice button.
OR,
Click Edit Invoice button for amendment.
Result: The TAX Invoice Confirmation screen will be displayed.
- Notes:
- Once suppliers click on the Submit Invoice button, the invoice is immediately interfaced into the Intel back-end system and cannot be changed through Web Invoice tool.
- Supplier may print a copy of the generated invoice confirmation.
How do I cancel an invoice?
- Go to Intel Payment Tracker.
- Enter search criteria.
For example, invoice number 6172123456. - Click Generate Report button.
Result: The matching record will be displayed. - Click Cancel link.
Result: The Invoice Cancellation Request page will be displayed as pop-up. - Update reason for cancellation.
Note: State the reason in Remark column, if Others is chosen. - Click Submit button.
Result: The confirmation message will be displayed. - Click OK button.
Results- The cancellation request has been submitted.
- The Cancel link will be grayed-out for SEVENTY-TWO (72) hours.
- Notes:
- Invoice cancellation is subject to Intel review.
- Please resubmit cancellation in the event cancellation request is not processed within the SEVENTY-TWO(72) hours turnaround time.
- The Pay Status will be updated to MAN upon cancellation approval.
How do I check a payment status?
- Go to Intel Payment Tracker.
- Enter search criteria.
For example, PO number 4200103597. - Click Generate Reports button.
Result: The matching record will be displayed.
How do I submit a credit/debit memo?
- Go to Intel Web Invoice.
- Click Create Credit Memo link.
Result: The Create New Credit Memo screen will be displayed. - Enter PO number.
For example, 4200103597.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Result: The credit memo for PO number entered will be created.
Notes:- The credit memo generated requires supplier to fill in additional mandatory fields.
- The supplier assumes responsibility to submit complete and accurate invoices.
- Update the mandatory fields:
- Credit Type
- Supplier Original Invoice Number
- Credit Number
- Ship Service Date
- PO Line
- Credit Description
- Click Review Credit Memo button.
Result: The Review Credit Memo screen will be displayed.
Note: The errors and missing fields will be notified in red. - Click Submit Credit Memo button.
OR,
Click Edit Credit Memo button for amendment.
Result: The Credit Note screen will be displayed.
Note: Supplier may print a copy of the generated invoice confirmation.
Supplier Registration - Getting Started
What is a Supplier number?
This is 10-digit unique identifier number to identify specific supplier location.
How do I find out my Supplier number?
- Contact your Intel contact person with whom you work most closely.
- OR, contact customer support.
Register Now
What type of accounts are available? How are they different?
The Intel Supplier Presence Site has two types of registration:
Standard Registration/WebSuite
- For suppliers receiving more than 25POs/year from Intel.
- Provides full access to applications and data.
- A group of the SEVEN (7) most commonly accessed applications on supplier.intel.com.
- Registration requirements:
- Applicant to provide Supplier number.
- Requires approval from company’s Employee Validating Manager (EVM).
WebSuite Lite
- For suppliers receiving less than 25POs/year from Intel.
- Limited access to applications and data.
- Cater for suppliers doing smaller volumes of business with Intel.
- Access to only the primary Web Suite applications.
- Registration requirements:
- Applicant to provide Supplier number and Tax/VAT/Company Registration Number.
- Account is created by Intel for supplier users.
- Applicant will receive automated email with step-action explanation.
How do I request a new login account?
- Go to supplier.intel.com.
- From the top left of the screen (under the Intel Logo) select Suppliers to expand the drop-down menu.
- Within the resulting drop-down select Register.
Result: The Registration page is displayed. - Select I am an Intel Supplier option.
Note: It is advisable for the applicant to prepare the necessary information beforehand. - Click Next.
Result: The Overview page is displayed.
Note: It is advisable to read through the registration process guide. - Click Begin.
Result: The Application Access page is displayed. - Select the check box next to the application you need to have access to.
Notes:- Intel Web Suite Application is selected, by default.
- You could ask your Intel contact (or the person who directed you to supplier.intel.com) in case you are not sure which application you need to have access to.
- You could hover over and read through the application description.
- Click Next.
Result: The Account Information page is displayed - Enter Account Information.
Notes:- Fields that have a red asterisk (*) next to them = mandatory.
- You must create your own Login ID and password.
- Certain types of application access might require you to enter additional details.
- Kindly check with your HR/Finance department for company-related fields.
- Click Next.
Result: Your request will be routed to your company’s Employee Validation Manager (EVM) for approval.
Contact EVM
What is an EVM?
- A critical security role responsible for managing each supplier’s user accounts, and their access to confidential data.
- Each supplier must identify at least ONE (1) EVM to manage its users.
- EVM’s Revalidation must be completed every SIX (6) months.
- All users for that supplier will lose their access until a new EVM is identified.
Why is an EVM important?
- To manage their own users for Intel SPS’s Standard Registration (full access) accounts.
- To be able to control access to confidential data.
- To grant or revoke account and/or application access based on their own users’ employment and/or job role changes.
- To revalidate a user’s application access every THREE (3) months.
What are the roles and responsibilities of an EVM?
- Approving or rejecting new user requests for access to applications on supplier.intel.com.
- Revoking user access when accounts are no longer needed or wanted.
- Quarterly audits to ensure that user lists are up to date (also known as User Revalidation).
- Re-applying for the EVM role every six months (also known as EVM Revalidation).
How do I find out who my company’s EVM is?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button
Result: You have successfully signed in. - Click Account
Result: The Account page is displayed. - Click View Company EVM.
Result: The EVM Result page is displayed.
How do I become an EVM?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
- Click Account.
Result: The Account page is displayed. - Click Become an EVM.
- Enter email address for your Intel contact.
- Click Send Email.
Note: You may call or email your Intel contact to approve your EVM request.
How can I contact my EVM to revalidate or approve my account?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
- Click Account.
Result: The Account page is displayed. - Click View Company EVM.
- Select the check box next to the EVM you want to wish to contact.
- Write your message in the text box provided.
- Click Next.
Result: Your inquiries will be mailed over to the respective EVM.
Check Status
How do I check the status of my application or EVM Request?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
- Click Account.
Result: The Account page is displayed. - Click Check Request Status.
Result: The date and status of your request will be displayed.- Status
- Remark
- Pending EVM Approval
- Awaiting validation from your company’s EVM.
- It is advisable to mail reminder, just in case.
- Pending Intel Approval
- Awaiting validation from Intel.
- Confirmation email will be sent between 3-5 business days from the date of EVM approval.
- Rejected
- The reason will be stated in the Comment column.
- Pending Request
- Only applies for request to become an EVM.
- Intel contact will need to approve the request.
Intel Employees Registration Self Help
Description: Access application procedure for supplier.intel.com website
Who Performs: Intel employee or contractor
Prerequisites:
- You have a valid Intel network account and password.
- You are currently logged in to Intel's internal network and not working offline.
- You are not a supplier of Intel.
Suppliers should apply through supplier.intel.com.
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Click on Account on masthead to request application access.
- Once your access is approved by an Intel approver, you will be able to access the application.
Getting Started
What is My Profile?
- My Profile is an application that enables you to easily view and update your Profile settings.
- A Profile allows you to control which transactions you receive email notifications of, which are visible to you, and which you can act on.
- All users who have access to Web Suite applications are required to maintain their Profile to view and act on transactions.
- New approved Web Suite users will have their Profile setting auto map to all Intel Locations. To set any preference, users would need to modify My Profile settings by deselecting the Intel locations.
Note: If there is any change for your company name or address, kindly contact Intel buyer to make necessary change in Supplier’s database as well.
How does My Profile work?
- Go to supplier.intel.com.
- Supplier update his/her personal and company details.
- Selected/filtered PO will be visible to supplier.
What are the key features?
- View Profile tab
- To view your as-is Profile settings.
- Edit Profile tab To perform search then update your Profile settings, through a specific PO number.
- Edit Profile tab
- Supplier location available on your account.
- OR, defined Intel location.
- Company Information tab
- To update your company information.
View Profile
How do I view my current profile settings?
- Go to supplier.intel.com.
- Click on Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
Result: The Supplier Information page will be displayed. - Click Intel Web PO/Web Invoice/Payment Tracker > My Profile link.
Result: The View Profile tab will be displayed.
Note : Click Edit Profile button to make changes to your current settings.
What should I do with “incomplete Company Information” error message?
Incomplete Company Information error could be a result of incomplete TAX information, company address, or city.
- Go to My Profile > Company Information tab.
- Update Local Company Address.
- Update Corporate Address.
Notes:- Corporate Address is the address Intel has on file for your company.
- It is necessary to use the address Intel has for you in order to properly process your application.
- Contact your Intel buyer for further confirmation.
- Update TAX/VAT/Company Reg. Number.
- Click Save Profile button.
Results:- Your company information will be updated accordingly.
- You should be able to view your profile in My Profile > View Profile tab.
What should I do with “incorrect profile setting” error message?
Incorrect profile setting could be a result of mismatched Vendor ID-Company Code combination.
What should I do with “company’s location(s)” error message?
- Go to My Profile.
- Click Edit Profile tab.
Result: The Edit Profile page will be displayed.
Note: You can display the list of vendor and company code base on a specific PO, vendor name, or company code. - Select option from dropdown.
Notes: Step-by-step instructions will be displayed on screen. - Select supplier location-to-Intel location combination.
- Click Submit Change button.
Results:- You have successfully completed updating your user profile.
- You should be able to view your profile in My Profile > View Profile tab.
Editing Profiles
How do I update My Profile settings?
- Go to My Profile.
- Click Edit Profile tab.
Result: The Edit Profile page will be displayed.
Note: You can display the list of vendor and company code base on a specific PO, vendor name, or company code. - Select option from dropdown.
- Update the required information.
Note: Select supplier location-to-Intel location combination. - Click Submit Change button.
Results:- You have successfully completed updating your user profile.
- The View Profile tab will be displayed.
How do I filter/select my viewable transactions?
Supplier Locations
- Called Vendor or Supplier Number.
- 10-digits number.
- For example, 0123450001, 0123450002, etc.
Intel Locations
- Called Company Code.
- 3-digits number.
- For example, 100 – Intel Corporation, 150 – Intel Americas Inc, etc.
How does the filtering combinations work?
Your Profile allows you to filter out transactions you do not wish to see. This means you don’t have to look through lists of transactions to find the ones that you’re responsible for. This also enables you to share the transaction workload with other users from your company.
Note: It is most efficient if all users at a company can jointly agree on Profile settings to ensure proper ‘ownership’ of all transactions. Failure to manage Profiles across all users can leave some transactions un-owned and can impact the supply line.
How do I update my profile using a specific PO number?
- Go to My Profile.
- Click Edit Profile tab.
Result: The Edit Profile page will be displayed.
Note: You can display the list of vendor and company code base on a specific PO, vendor name, or company code. - Select PO option.
- Enter PO number.
For example: PO number 4300123456 generated from Intel location 150 to supplier location 0123450001.
Notes:- This indicates you would like to view PO’s similar to this PO number 4300123456.
- Or in other words, from the combination of Intel location 150 to supplier location 0123450001.
- Click show vendors button.
- Select supplier location to Intel location combination.
Note: This indicates you would like to view PO’s placed from Intel location 150 to supplier location 0123450001. - Click Submit Change button.
Results:- You have successfully updated your user profile to view all PO’s from Intel location 150 to supplier location 0123450001.
- The View Profile tab will be displayed.
How do I update my profile using supplier location?
- Go to My Profile
- Click Edit Profile tab.
Result: The Edit Profile page will be displayed.
Note: You can display the list of vendor and company code base on a specific PO, vendor name, or company code. - Select Vendor option.
- Click combo box.
Result : The list of supplier locations available on your account will be displayed accordingly. - Select supplier location.
For example: 0123450001.
Note: This indicates you would like to view PO’s placed to this supplier location. - Click show vendors button.
- Select supplier location to Intel location combination.
For example: Intel Americas, Inc. – 150.
Note : This indicates you would like to view PO’s placed from Intel location 150 to supplier location 0123450001. - Click Submit button.
Results:- You have successfully completed updating your user profile to view all PO’s from Intel location 150 to supplier location 0123450001.
- The View Profile tab will be displayed.
How do I update my profile using Intel location?
- Go to My Profile
- Click Edit Profile tab.
Result: The Edit Profile page will be displayed.
Note: You can display the list of vendor and company code base on a specific PO, vendor name, or company code. - Select Company Code option.
- Click combo box.
Result : The list of Intel locations available on your account will be displayed accordingly. - Select Intel location.
For example: 150 – Intel Americas, Inc.
Note: This indicates you would like to view PO’s placed to your company from this Intel location. - Click show vendors button.
- Select supplier location to Intel location combination.
For example: supplier location 0123450001.
Note: This indicates you would like to view PO’s placed from Intel location 150 to supplier location 0123450001. - Click Submit button.
Results:- You have successfully completed updating your user profile to view all PO’s from Intel location 150 to supplier location 0123450001.
- The View Profile tab will be displayed.
How do I update my profile using Web PO?
- Go to Intel Web PO.
- Enter related keywords to specify and narrow down the search criteria.
Result: The search result with matching criteria will be generated.
Note: You need to modify your profile setting in order to view more search results. - Click Add PO to Profile.
OR, - Click to view complete list link to view and select PO from a pop up window.
Results:- If successful, the acknowledgement message will be displayed.
- Error message will be displayed.
- Note: Should you received the error message, kindly validate your profile D-U-N-S number before contacting Intel Technical Support.
- It takes 1 to 2 minutes to update your profile to the system.
- Error message will be generated in case the same Supplier
- Number/Vendor ID has already clicked on the same PO and still pending for approval.
How do I update my email address and other personal data?
- Go to supplier.intel.com.
- Click on Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Manage My Account link.
- Click Sign In.
Result: The Manage My Account page will be displayed. - Click Account Information link.
Result: The Account Information page will be displayed. - Update your personal information.
- Click Submit button.
Result: Your personal information has been updated successfully.
Company Information
What should I enter in Corporate Address field?
- Corporate Address is address Intel has on file for your company.
- It is necessary to use the address Intel has for you in order to properly process your application.
- Contact your Intel buyer for further confirmation.
Getting Started
What is Intel Web PO?
- Intel Web PO allows Intel users and suppliers to view detailed POs generated by Intel’s Purchasing system
- Provide suppliers 24/7 full access to POs
- Allows suppliers to electronically respond to certain PO types with changes or other items
How does Intel Web PO work?
- Intel Buyer enters new PO information.
- PO created will become viewable by the supplier after TWENTY-FOUR (24) hours.
- Supplier receives email notification from Intel Web PO.
- Supplier review and respond on the PO received.
How do I start using Intel Web PO?
- Go to supplier.intel.com.
- Click on Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Select Intel Web PO button to use Intel Web PO Tool.
Result: The Web PO tool will be displayed.
How do I request access for additional application?
- Go to supplier.intel.com.
- Click on Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Account > Application Access.
Result:The Application Access page will be displayed. - Select checkbox to request for additional permissions.
- Click Next.
Note: You might be prompted to provide additional information.
Result: The confirmation message will be displayed. Your application is now subject to your EVM’s approval.
How do I upgrade to Standard (Full) Registration account?
Scenario 1: Upgrade from Manage My Account page.
- Go to supplier.intel.com.
- Click on Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Upgrade to Standard (Full) Registration link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® WebSuite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
- Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
Scenario 2: Upgrade from Web PO page.
- Go to Intel Web PO.
- Click EVM conversion link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® Web Suite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
Note: Mouse over the “?” icon for explanation of what to fill. - Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
Viewing a PO
How do I search for a PO?
- Go to Intel Web PO.
- Click Advance Search button.
Result: The Advance Search form will be displayed. - Enter related keywords to specify and narrow down the search criteria.
Note: PO Gen Date: by default the date ranges will return POs no older than 6 months since creation. - Click Search button.
Result: The matching POs will be generated.
Note: Most statuses of a specific PO will be displayed under the Status column, EXCEPT for Bypassed PO Bypassed PO and Down Payment PO Down Payment PO.
How do I view PO details?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button.
Result: The matching POs will be generated.
Notes:
- PO number.
- Official Company Code for Intel.
- Intel Supplier ID/number.
- Status of PO.
For example: “NEW” indicates a new PO has been created; “CHG” indicates a PO has been updated/changed. - PO total amount.
- Date of the PO being viewed.
- Click PO number.
Result: The respective PO details will be displayed in a new tab.
How do I differentiate PO statuses?
- New PO
- Changed PO
- Cancelled PO
- Closed PO
- Blocked PO
- PO blocked by Intel Buyer
- Supplier users are unable to access or print them
- Web ASNs cannot be processed for these POs
- Work in Progress
- Intel Buyer has changed the PO to unapproved status
- Supplier users are unable to access or print them
- Web ASNs cannot be processed for these POs
- Bypassed PO Bypassed PO
- Intel Buyer has decided to bypass the supplier notification email
- Normally due to minor changes (such as buyer name, buyer code, phone number, etc) with almost no impact on actual goods or services transaction
- Down Payment PO Down Payment PO
- Details for this PO type will display the down payment amount and date
How Do I know if my PO is Closed/Cancelled?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button.
Result: The matching PO(s) will be generated.
Notes: The “CHG” status indicates a PO has been updated/changed. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Line Number.
Result:- A note indicating the PO status will be displayed.OR,
- Scroll down and look for Total Purchase Order Value.
Notes:- A note indicating the PO status will be displayed if the PO has been closed/canceled.
- Please contact the PO owner/recipient for detailed clarifications.
How do I know if my PO is Revised/Changed?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button.
Result: The matching PO(s) will be generated.
Notes: The “CHG” status indicates a PO has been updated/changed. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Total Purchase Order Value.
Result: A note indicating the PO status will be displayed, indicating the PO had a change made.
Note: Please review the updated term on the PO to verify the changes.
How do I check PO type?
- Go to Intel Web PO.
- Enter PO Number.
For example: 4200403597. - Click Search button.
Result: The PO record will be generated. - Click PO number.
Result:- The detailed PO will be displayed in new tab.
- The PO type will be displayed on screen.
Note: No invoice is required for Evaluated Receipt Settlement (ERS) PO/Line item. ERS PO/Line payment will be processed without a proper invoice.
How Do I know who is the PO Recipient/Owner?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button.
Result: The matching PO(s) will be generated. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Description.
Result: The PO Recipient/Owner will be displayed.
Note: Contact the PO recipient IF- Delivery date cannot be met.
- Price of items have changed.
- All other verification.
How do I know the number of lines for a PO?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button.
Result: The matching PO(s) will be generated. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Line Number.
Result: The Line Number will be displayed
Note: The lines will be indicated in sequence for multiple line items. For example, 00010, 00020, and 00030.
How do I view Part Number/Supplier Item Number for a PO?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button.
Result: The matching PO(s) will be generated. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Supplier Item Number.
How do I check PO remaining amount?
- Go to Intel Web PO.
- Enter PO number.
For example: 4200403597. - Click Search button.
Result: The PO record will be generated. - Click PO number.
Result:The detailed PO will be displayed in new tab. - Scroll down to view the required line item.
- Click View Remaining Line Amt link.
Result:The remaining line amount details will be displayed in a new pop-up window.
How do I check PO Bill To?
- Go to Intel Web PO.
- Enter PO number.
For example: 4200403597. - Click Search button.
Result: The PO record will be generated. - Click PO number.
How do I view Quote Number for a PO?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button. Search Button.
Result: The matching PO(s) will be generated. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Total Purchase Order Value.
Result : The Quotation # or Quote ID will be displayed.
How do I identify the Delivery/Validity Date for a PO?
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button. Search Button.
Result: The matching PO(s) will be generated. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Description.
Result : The PO Validity Date or Required Date will be displayed.
Notes:- Required Date is the date which the items are expected to reach Intel.
- Order is valid from date is the validity date to indicate the duration/length of services being procured.
How Do I know if my PO is Limit/Goods PO?
- Go to Intel Web PO.
- Enter PO Number.
For example" 3000123456. - Click Search button.
Result: The matching PO(s) will be generated. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Description.
Limit PO
- Limit PO is represented when you see Order is valid from (also known as validity date).
- Order is valid from date is the validity date to indicate the duration/length of services being procured.
- For Limit POs, you may submit multiple invoices until the PO has been fully paid.
Goods PO
- Goods PO is represented when you see Required Date (the date which the items are expected to reach Intel.)
- For Goods POs, you are required to bill the unit price per number of quantities delivered.
What should I do if my PO is showing zero amount?
- The PO has been closed/cancelled by Intel.
- Please contact the PO owner/recipient if you feel that the PO should not have been closed. You can find contact in the PO by following the steps below:
- Go to Intel Web PO.
- Enter PO Number.
For example: 3000123456. - Click Search button.
Result: The matching PO(s) will be generated. - Click PO number.
Result: The respective PO details will be displayed in a new tab. - Scroll down and look for Description to find the point of contact in the PO.
What should I do if I am unable to view a specific PO?
- Go to Intel Web PO.
- Enter related keywords to specify and narrow down the search criteria.
- Click Search button.
Result: The search result with matching criteria will be generated.
Note: You need to modify your profile setting in order to view more search results. - Click Add PO to Profile button.
OR, Click link to view and select PO from a pop-up window.
Results:- If successful, the acknowledgement message will be displayed.
Profile Updated
OR,
Error message will be displayed.
Notes- It takes 1 to 2 minutes to update your profile to the system.
- Error message will be generated in case the same Supplier Number/Vendor ID has already clicked on the same PO and still pending for approval.
- Click Search button again to view the newly added PO result.
- If successful, the acknowledgement message will be displayed.
How do I request for a PO copy?
- Go to Intel Web PO.
- Enter PO number.
For example: 4200403597. - Click Search button.
Result: The PO record will be generated. - Click PO number.
Result: The detailed PO will be displayed in new tab. - Click File > Save as… to keep a copy on your desktop.
OR,
Click Email PO link to send a copy to the designated email address.
Validating a PO
How does PO Validation work?
- Intel Web PO notify Supplier on new/changed PO.
- PO created will become viewable by the supplier after TWENTY-FOUR (24) hours.
- Supplier checked and acknowledge or request change to the PO
- (optional) Intel Web PO notify Intel Buyer on the change request and actions required.
How do I validate my PO?
- Go to Intel Web PO.
- Enter PO Number.
For example: 4501523973. - Click Search button.
Result: The matching PO(s) will be generated. - Click on PO number to open a specific PO record.
Result: Details of the selected PO will be displayed in new tab.
Notes:- In case there is no clickable response buttons within the PO record, this indicates that particular PO type does not require online validation.
- Interface and clickable buttons might vary for different PO types.
How do I know when Intel makes a change on a PO that I need to acknowledge?
Supplier will receive an email with detailed changes that are in need of a response.
How do I acknowledge a PO?
- Go to Intel Web PO.
- Enter PO Number.
For example: 4501523973. - Click Search button.
Result: The matching PO(s) will be generated. - Click on PO number to open a specific PO record.
Result: Details of the selected PO will be displayed in new tab. - Click Acknowledge PO Line button.
Result: A confirmation pop up will be displayed.
Note:
- Interface and clickable buttons might vary for different PO types.
- Acknowledging a PO indicates you are confirming that the information on the PO is accurate, and you will ship the item on the Request Tender Date (RTD) stated. - Click OK button.
Result:- PO acknowledgement will be sent over to Intel.
- PO will be updated with Tender date (equal to the RTD) from Supplier.
Note: POs that have been previously updated with tender date, acknowledging the PO will keep the tender date unchanged.
How do I request changes to PO?
- Go to Intel Web PO.
- Enter PO Number.
For example: 4501523973. - Click Search button.
Result: The matching PO(s) will be generated. - Click on PO number to open a specific PO record.
Result: Details of the selected PO will be displayed in new tab. - Click Request Changes to PO Line button.
Result: Change details pop-up will be displayed.
Note: Interface and clickable buttons might vary for different PO types. - Enter the updated details.
Note: Comments are required for all change requests. - Click Submit button.
Result:
PO change request will be submitted.
Note:- If the new Tender Date is not more than 7 days earlier than the RTD, PO will be automatically updated.
- Else, PO Change Request will go to Intel Buyer for disposition, and they will contact the respective Supplier off-line for confirmation.
Generating Reports
How do I generate Open Order, Past Due, and Supplier History Request reports?
- Go to Intel Web PO.
- Click Reports tab.
Result:The PO Report page will be displayed. - Click on the drop down arrow.
Note: Open Order is the default report. - Select the report type.
Note:- Open Order Report
- Shows all pending and active orders.
- Including any past-due orders.
- Past Due Report
- Shows only those orders that are still active and have gone beyond the due date established on the PO.
- Supplier Requests History
- Shows all Supplier responses to specified PO fields or values.
- Contain the responses history for a rolling 6-months period.
- Open Order Report
- Enter the rest of the search criteria.
- Click Search button.
Result: The matching PO records will be generated.
Troubleshooting and Support
Why was my invoice blocked?
- For blocked invoices, usually the block will clear off within 20 days. Please check the invoice status again in the Intel Payment tracker while your Intel buyer works on removing the block.
- For an invoice to go through to Intel, there must be a three-way match in SAP between the PO, Supplier Invoice, and Goods Receipt.
- This three-way match is based on PO Line item.
- If a PO has multiple line items, there must be a three-way match per each line item.
- When the Quantity or Price is mismatched between PO, GR, and IR, the invoice will get blocked
- Buyer of the PO ensures a 3-way match in SAP and resolves the discrepancy by correcting PO, GR, or IR.
Why was my invoice rejected?
Invoices that do not meet the Intel processing requirement will be rejected and an email notification will be sent to the supplier’s registered email. This will notify the supplier of the rejected invoice and which actions are needed from them, if any.
Below are frequent reasons for invoice rejection from the Accounts Payable end:
RITS Reason: The PO number on the invoice is invalid or missing
Action Needed: Supplier to revise the invoice to include PO number and send it back to Intel.
RITS Reason: Line item(s) on invoice does not match with the PO
Action Needed: Supplier to revise the invoice to the correct line item and send it back to Intel
RITS Reason: Remit-to address/name not match with system / Wrong bill-to-name
Action Needed: Supplier to contact their Intel buyer to get the correct remit to address and revise the invoice and send the invoice over to Intel.
Alternatively, for PO invoices, remit to address can be located in Web PO tools and provide the correct address to supplier.
RITS Reason: Bank account doesn’t match from the invoice and our system
Action Needed: Kindly submit ticket under “Support” to get the bank information to be updated.
Alternatively, supplier can contact Intel buyer for the account update.
RITS Reason: Invoice includes multiple PO numbers
Action Needed: Supplier to revise the invoice to include one PO number and send it to Intel.
If supplier unsure which PO number to be used, please check with their Intel buyer.
RITS Reason: Duplicate invoice submission
Action Needed: This is a duplicate invoice submitted and the invoice# that has been processed. Please check in Intel Payment Tacker for further information.
RITS Reason: Supplier submitted a pro-forma invoice
Action Needed: Please submit original tax invoice according to the proforma invoice as proforma invoice is not accepted for processing and payment.
RITS Reason: Supplier is a web-invoice submitter
Action Needed: Please submit invoice through Intel web portal as hardcopy invoices will not be accepted for processing unless supplier able to provide error message received during web invoice submission.
RITS Reason: Intel VAT/GST registration number/GUI number/address/phone number/banking information missing/incorrect
Action Needed: Please revise to the correct Intel VAT/GST registration number/GUI number/address/phone number/banking information and send invoice back to Intel.
RITS Reason: Incorrect Invoice format
Action Needed: Please submit an invoice with the proper invoice format and send it back to Intel.
How do I log a ticket in Web Suite?
- Login to Intel Web PO. At the top of the page select "Support".
- This will bring you to the Supplier Self Help Overview Page. From here, please click "Request for Help". The Service Request Form is displayed.
- From here, select the "Issue Category"
- Once the Issue Category is identified, you will be asked to provide further details and a brief description of the problems you are experiencing.
Please provide any relevant attachments here as well. - TAC should send a confirmation email with a ticket number. Please ensure you give them your email information.
- Once TAC has resolved the issue, you should receive an email with details and the closing of the ticket.
How to Contact Web Suite support?
- Login to Intel Web PO. At the top of the page, select “Support.”
- This will bring you to the Supplier Self Help Overview Page. From here, please scroll to the bottom and click “Contact Us.”
- The Intel Supplier E-Business Support page is displayed. If your region is not immediately listed, please click “Show More.”
- This will list the Web Suite support number for all regions.
- The U.S. Web Suite support number is 1-877-811-2574
- TAC should send a confirmation email with a ticket number. Please ensure you give them your email information.
- Send your ticket info to your Intel buyer so they can follow up.
- Once TAC has resolved the issue, you should receive an email with the details and the closing of the ticket.
Additional Information
How will I know the difference between SIRFIS and Supporting Items (PSI) POs?
When PO is viewed in Web PO, at the top of the PO, it will clearly state which type of PO it is.
If I am not sure that I have acknowledged a new PO, how can I check?
Reopen PO in Web PO and if you have acknowledged PO, then the “tender date” will be shown on PO.
How will I know when Intel makes a change on a PO that I need to acknowledge?
Supplier will get email with detailed changes that need a response.
What if I need to change a supplier tender date?
You will be able to go into the Web PO and request a change to the tender date
What happens if I forget to acknowledge a new PO or changed PO?
You will get a reminder email 2 and 5 business days after a new PO is issued or changed.
Getting Started
What is Intel Web Invoice?
- A tool used by Indirect Material Suppliers to submit invoices.
- Eliminates mail float.
- Reduces invoice administrative cost (paper and mail).
How does Intel Web Invoice work?
- Intel Supplier reviewed and acknowledge PO in Intel Web PO tool.
- Supplier created invoice in Intel Web Invoice tool.
- Invoice created will become viewable by Intel Buyer.
- Buyer review and proceed accordingly.
When can Web Invoice not be used?
Web Invoice cannot be used for billing Intel if:
- Your PO is in a closed status.
- You are requesting payment in a currency other than the PO currency.
- You are submitting tax-only or freight-only invoices.
- You do not invoice Intel against a purchase order (non-PO suppliers).
- You are a Direct Materials Supplier using the ERS process (Evaluated Receipt Settlement).
How do I start using Intel Web Invoice?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Intel Web Invoice link.
Result: The Web Invoice tool will be displayed.
How do I request access for additional application?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Application Access link
Result: The Application Access page will be displayed - Select checkbox to request for additional permissions.
- Click Next.
Note: You might be prompted to provide additional information.
Result: The confirmation message will be displayed. Your application is now subject to your EVM’s approval.
How do I check the status of my application request?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Check Request Status link.
Result: The Check Request Status page will display the date and status of your request.- Pending EVM Approval
- Awaiting validation from your company’s EVM.
- It is advisable to mail reminder, just in case.
- Pending Intel Approval
- Awaiting validation from Intel.
- Confirmation email will be sent between 3-5 business days from the date of EVM approval.
- Rejected
- The reason will be stated in the Comment column.
- Pending Request
- Only applies for request to become an EVM.
- Intel contact will need to approve the request.
- Pending EVM Approval
How do I upgrade to Standard (Full) Registration account?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Upgrade to Standard (Full) Registration link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® Web Suite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
- Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
Scenario 2: Upgrade from Web PO page.
- Go to Intel Web PO.
- Click EVM conversion link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® Web Suite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
Note: Mouse over the “?” icon for explanation of what to fill. - Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
How do I submit credit memo?
- Go to Intel Web Invoice.
- Click Create Credit Memo link.
Result: The Create New Credit Memo screen will be displayed. - Enter PO number.
For example: 4200103597.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Result: The credit memo for PO number entered will be created.
Notes:- The credit memo generated requires supplier to fill in additional mandatory fields.
- The supplier assumes responsibility to submit complete and accurate invoices.
- Update the mandatory fields,
- Credit Type
- Supplier Original Invoice Number
- Credit Number
- Ship Service Date
- PO Line
- Credit Description
- Click Review Credit Memo button.
Result: The Review Credit Memo screen will be displayed.
Note: The errors and missing fields will be notified in red. - Click Submit Credit Memo button.
OR,
Click Edit Credit Memo button for amendment.
Result: The Credit Note screen will be displayed.
Note: Supplier may print a copy of the generated invoice confirmation.
Creating an Invoice
How to know if I need to submit invoice for my PO?
- All types of POs will need to be submitted with invoices to Intel in order to get paid, except POs with an ERS (Evaluated Receipt Settlement) line item.
- ERS, whereby invoices are automatically generated upon goods received; it is only applicable to certain
- countries/ goods purchase.
- Please check through the line item if it is ERS categorized
How do I create new invoice?
- Go to Intel Web Invoice.
- Click Create New Invoice link.
Result: The Create New Invoice screen will be displayed. - Enter PO number.
For example: 4200103597.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Result: The invoice for PO number entered will be created.
Notes:- The invoice generated requires supplier to fill in additional mandatory fields.
- The supplier assumes responsibility to submit complete and accurate invoices.
- Update the mandatory fields,
- Invoice number
- Supplier invoice date
- Ship/Service Date
- Add (PO Line)
- Click Review Invoice button.
Result: The Review Invoice screen will be displayed.
Note: The errors and missing fields will be notified in red. - Click Submit Invoice button.
OR,
Click Edit Invoice button for amendment.
Result: The TAX Invoice Confirmation screen will be displayed.
Notes:- Once suppliers click on the Submit Invoice button, the invoice is immediately interfaced into the Intel back-end system and cannot be changed through Web Invoice tool.
- Supplier may print a copy of the generated invoice confirmation.
What are the invoice requirements for on-time and accurate payment?
- Following Intel invoice requirements will ensure that your invoice is paid within negotiated contract terms.
- The quickest way to invoice Intel is by using the Intel Web Invoice.
- If you wish to prepare invoices without using the Intel Web Invoice, please ensure your invoice has the required information for your region.
What should I do if my PO cannot be found or is invalid?
- You must enter the entire PO number for Intel Web Invoice to retrieve the requested information. Click Search for a PO, narrow the search criteria, and select the correct PO number.
- OR,
The PO you are seeking might have been converted from Intel’s prior system of record to the current one. Click Converted PO Numbers link to view and retrieve PO. - OR,
Contact your Intel Contact for more inquiries.
What should I do if I am unable to invoice a PO?
- Go to Intel Web Invoice.
- Click Create New Invoice link. Result: The Create New Invoice screen will be displayed.
- Enter PO number.
For example: 4200103597.
Note: You need to modify your profile setting in order to view more search results. - Click Add PO to Profile button.
Notes: If successful, the acknowledgement message will be displayed.
OR,
Error message will be displayed.
Note:- It takes 1 to 2 minutes to update your profile to the system.
- Error message will be generated in case the same Supplier Number/Vendor ID has already clicked on the same PO and still pending for approval.
- Click Create button again to view the newly added PO result.
What should I enter in Bill to Name and Address field?
- Go to Intel Web PO.
- Enter PO number.
For example: 4200103597. - Click Search button.
Result: The PO record will be generated. - Click PO number.
Results: The detailed PO will be displayed in new tab. - The bill to information will be displayed on the left of the generated record.
Notes:- English language of bill to information is unavailable for PO with RMB and TWD currency. Please go to Invoice Requirement by Country to find bill-to information.
- If you are not able to submit through web Invoice, please submit paper invoice to Intel.
What should I enter in the Ship/Service Date field?
The Ship/Service date for service invoice is normally based on actual date the service was delivered/performed. A service invoice that was sent via the Web will go through an RFA (Request for Approval) process that requires the end-user at Intel to approve/reject the Intel Web Invoice.
What should I enter in the Invoice Total Tax field?
Enter the total amount of Tax/VAT/GST applied to the invoice. If there is no Tax/VAT/GST for the invoice, you must enter an amount of "0." You need to enter a Total Tax for the invoice, even if the Total Tax is "0". The application will not calculate the amount of total tax on your invoice for you.
How Do I Invoice a PO?
Scenario 1: Using Intel Web PO.
- Go to Intel Web Invoice.
- Click Create New Invoice link.
Result: The Create New Invoice screen will be displayed. - Enter PO number.
For example: 4200103597.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Result: The invoice for PO number entered will be created.
Notes:- The invoice generated requires supplier to fill in additional mandatory fields.
- The supplier assumes responsibility to submit complete and accurate invoices.
- Update the mandatory fields,
- Invoice number
- Supplier invoice date
- Add (PO Line)
- Click Review Invoice button.
Result: The Review Invoice screen will be displayed.
Notes: The errors and missing fields will be notified in red. - Click Submit Invoice button.
OR,
Click Edit Invoice button for amendment.
Result: The TAX Invoice Confirmation screen will be displayed.
Notes: The errors and missing fields will be notified in red.- Once suppliers click on the Submit Invoice button, the invoice is immediately interfaced into the Intel back-end system and cannot be changed through Web Invoice tool.
- Supplier may print a copy of the generated invoice confirmation.
Scenario 2: Submit a paper invoice.
- Go to Intel Web Invoice.
- Click Create New Invoice link.
Result: The Create New Invoice screen will be displayed. - Enter PO Number.
For example: 3000123456.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Result: An error message might be displayed on the screen.
Notes:- You might not be able to submit a web invoice for a specific PO.
- You would have to submit a hardcopy invoice.
How do I attach a document to an Invoice?
Please follow the steps below.
- Go to Intel Web Invoice.
- Click Create New Invoice link.
Result: The Create New Invoice screen will be displayed. - Enter PO number.
For example: 4200103597
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Results: The invoice for PO number entered will be created.
Notes:- The invoice generated requires supplier to fill in additional mandatory fields.
- The supplier assumes responsibility to submit complete and accurate invoices.
- Update the mandatory fields:
- Invoice number.
- Supplier invoice date.
- Ship/Service Date.
- To attach a document:
- Click Upload Button.
Result: The Upload File screen will be displayed. - Click Browse button and select the document that need to be uploaded.
Note: Only .pdf .doc .docx .jpg .jpeg .xls .xlsx .csv file format allow. Max file size is 25 MB. - Click Add button.
- Then Click Upload button.
- Select PO Line.
- Click Review Invoice button.
Result: The Review Invoice screen will be displayed.
Note: The errors and missing fields will be notified in red.
- Click Upload Button.
- Click Submit Invoice button.
Submitting an Invoice
How do I submit an invoice for down payment PO?
- The Down Payment Request functionality in Web Invoice has been disabled.
- Down Payment requests will be created by Intel procurement for suppliers from all countries except China, Vietnam, India and Israel.
- Down Payment request information will be displayed in line-level texts in Web PO. Suppliers from China, Vietnam, India, and Israel should contact their Intel procurement representative for the process to submit hard copy invoices.
Can I submit the invoice before the goods arrive at Intel?
Intel requests that Intel Web Invoices be submitted on the expected arrival date of the shipment or after the goods have arrived at Intel's dock. Any shipment that is not received at the time of Intel Web Invoice submission will result in a mismatch. This will put the invoice on hold pending receipt of the shipment.
What happens to invoices that arrive before the receipt of goods?
These invoices will show as a mismatch in the Buyer's queue and in the Intel Payment Tracker application. However, these will be updated when goods are received at Intel's dock.
Can I submit partial invoicing under Percentage Payments?
Percentage payments can be submitted using Intel® Web Invoice.
Can I submit partial invoicing for partial shipments?
You can invoice for partial shipment as long as the PO is not closed.
When can I expect payment after invoice submission?
Intel starts the payment clock based on the date Intel receives a valid invoice or the date Intel receives the goods, whichever is later. This follows our purchase order and contract language.
Can my invoice be paid sooner?
You can suggest a shorter payment term (terms) during web invoice submission or through Intel Payment Tracker.
Checking the Status
What is invoice status?
- The Intel Web Invoice application offers supplier a query to check the status of web invoices that have recently been submitted.
- The query can be found as a link within the application.
- Assists suppliers in tracking their submitted web invoices, and display work-in-process status.
- Provides visibility to web invoices that are not yet to visible in Intel Payment Tracker tool.
- Intel Payment Tracker has TWENTY-FOUR (24) hours of SLA.
What are the types of invoice statuses available?
Submitted: Invoice has been accepted without error and awaits further processing.
Transmitted: Invoice has been received and awaits further processing.
In-progress: Invoice is currently being evaluated by the system for entry into system of record, or has been blocked, and is awaiting mutual analysis.
Rejected: Invoices was rejected by system of record during invoice entry or manually by a processor following manual analysis.
Processed: Invoice has been assigned a status in the system of record. Status available on the Payment Tracker within TWENTY-FOUR (24) hours.
How do I check status of my submitted invoice?
- Go to Intel Web Invoice.
- Click Create New Invoice link.
Result: The Create New Invoice screen will be displayed. - Enter search criteria.
For example: invoice number ABC123456. - Click Find Web Invoices button.
Result: The status of invoice ABC123456 will be display.
Notes:- The vast majority of invoices are submitted and processed with no issues.
- The rejected invoices will be displayed in My Notifications section.
How do I view my submitted web invoice?
All web invoice confirmations submitted in the Intel® Web Invoice application are stored directly in an archive. Suppliers are requested to print or save a copy of each web confirmation for your reference prior to exiting the web invoice confirmation page as they do not have access to the web invoice archive.
How do I request for invoice copy?
To request for invoice copy, submit a request here with your correct PO number and invoice number.
How do I cancel an invoice?
- Go to Intel Payment Tracker.
- Enter search criteria.
For example: invoice number 6172123456. - Click Generate Report button.
Result: The matching record will be displayed. - Click Cancel link.
Result: The Invoice Cancellation Request page will be displayed as pop-up. - Update reason for cancellation.
Note: State the reason in Remark column, if Others is chosen. - Click Submit button.
Result: The confirmation message will be displayed. - Click OK button.
Results:- The cancellation request has been submitted.
- The Cancel link will be grayed-out for SEVENTY-TWO (72) hours.
Notes:- Invoice cancellation is subject to Intel review.
- Please resubmit cancellation in the event cancellation request is not processed within the SEVENTY-TWO(72) hours turnaround time.
- The Pay Status will be updated to MAN upon cancellation approval.
Getting Started
What is Intel Payment Tracker?
- A 24/7 extranet application designed to display invoice, payment, and receipt information for all domestic and international entities on various systems.
- Provides a one-stop global shop to all vendors and Intel employees.
- Suppliers can submit criteria for invoice reports by check number, invoice number, PO number, and payment due date range.
How does Intel Payment Tracker work?
- Supplier submits invoice online.
OR,
Intel Finance key into payment system. - Invoice created will be viewable in Payment Tracker after TWENTY-FOUR (24) hours.
- Supplier enters search criteria.
- Payment status will be displayed accordingly.
How do I start using Intel Payment Tracker?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Intel Payment Tracker link.
Result: The Payment Tracker tool will be displayed.
How do I request access for additional application?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Application Access link.
Result: The Application Access page will be displayed - Select checkbox to request for additional permissions.
- Click Next.
Note: You might be prompted to provide additional information.
Result: The confirmation message will be displayed. Your application is now subject to your EVM’s approval.
How do I check the status of my application request?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Manage My Account page will be displayed. - Click Check Status of Application/EVM Requests link.
Result: The date and status of your request will be displayed.- Pending EVM Approval
- Awaiting validation from your company’s EVM.
- It is advisable to mail reminder, just in case.
- Pending Intel Approval
- Awaiting validation from Intel.
- Confirmation email will be sent between 3-5 business days from the date of EVM approval.
- Rejected
- The reason will be stated in the Comment column.
- Pending Request
- Only applies for request to become an EVM.
- Intel contact will need to approve the request.
- Pending EVM Approval
How do I upgrade to Standard (Full) Registration account?
Scenario 1: Upgrade from Manage My Account page.
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page will be displayed - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In button.
Result: The Supplier Information page will be displayed. - Click Manage My Account > Upgrade to Standard (Full) Registration link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® Web Suite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
- Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
Scenario 2: Upgrade from Web PO page.
- Go to Intel Web PO.
- Click EVM conversion link.
Result: The Upgrade to Standard (Full) Registration page will be displayed. - Click Begin button.
- Select the checkbox for Intel® Web Suite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.
- Click Next button.
Result: The access request form will be displayed. - Update all the mandatory fields.
Note: Mouse over the “?” icon for explanation of what to fill. - Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?
Tracking Payment
When will my payment be processed?
Intel will make payment on the next scheduled payment processing date on or after the Terms End Date. Please note that the Terms End Date represents the date on which the net term ends. Payment terms are calculated from the latter of the following,
- Actual delivery date when goods are received by Intel.
- OR,
The date a valid invoice is received at Intel Payables.
When do I view the status of my payment?
The status of an invoice can be viewed in the Intel Payment Tracker.
- For courier service/normal post submission: after invoice copy has been entered into payment system.
- For online submission: approximately TWENTY-FOUR (24) hours after the invoice has been submitted online.
How do I check the status of my invoice?
- Go to Intel Payment Tracker.
- Enter search criteria.
- For example: PO number 4200123456.
- Invoice number
- Sort data by invoice number.
- PO number
- Sort data by PO number.
- Check/EFT/Payment Number
- Display total payment amounts.
- Click Check/EFT number for details.
- Packing slip
- Matching or Starting With
- Enter a specific number.
OR,
Leave it as it is.
- Enter a specific number.
- Expected to Pay Between
- 6-months history, by default.
- Modify the data range, if required.
- From Intel In
- Defaulted to all locations.
- Narrow down to a specific location, if required.
- Format report for
- Defaulted to Web Page Display.
- Change to Excel format, if required.
- Records per page
- Select from dropdown the number of records per page.
- Invoice number
- Click Generate Report button.
Result: The matching record will be displayed.
How do I differentiate the pay statuses?
- CLO: Paid and closed.
- MAN: Invoice rejected/cancelled. Rejected reason will be displayed. Only applies to Web Invoices.
- PRO: Invoice on hold, waiting for authorization.
- PEN: Pending for payment on its first regularly scheduled payment processing date on or after the due date.
- HLD: Payment on hold.
How do I request a proof of payment?
- Intel does not generate remittance advice.
- Please refer to Intel Payment Tracker to reconcile the payment.
What does it mean if I cannot find an invoice on Intel Payment Tracker?
The invoice has yet to be received by Intel.
Validating Payment
What should I do if I do not recognize my invoice number against my ERS transaction?
- Intel's ERS (Evaluated Receipt Settlement) process pays from the receipt of goods rather than a supplier's invoice.
- The number entered into the invoice field is the packing slip number that was submitted to Intel with the product.
What does it mean where there is a negative in the amount column?
- Payment amount is not displayed because the supplier may have a negative balance, or credit memo has been submitted.
- This could be due to short pay and the buyer has instruction to hold payment.
- OR,
This could be due to withholding tax deduction or discount. - Submit a ticket to Procurement and Payment Solutions for more details.
What should I do if I am not sure which invoice is the payment received intended for?
- Go to Intel Payment Tracker.
- Select Check/EFT/Payment Number criteria.
- Leave blank for Matching or starting with field.
Note: Modify the date range if required, to view more results. - Click Generate Report button.
Result: The matching record will be displayed. - Refer to Amount Paid column for payment amount received.
Note: The amount you received might be differ from the amount displayed, due to bank charges. - Click matching check/EFT number.
Result: The check details will be displayed as pop-up.
Why is my invoice short paid?
- Invoice with no full amount paid could be due to the Withholding Tax/Local Tax or Discount Amount. A foreign vendor is subject to withholding tax. Submit a ticket to Procurement and Payment Solutions with your correct PO number AND invoice number for enquiries on US Sales Tax Issue.
- OR,
Short payment could be due to a wrongly deducted discount amount. The discount amount is deducted based on the Intel Payment Terms. Please contact PO buyer for further clarification.
Who should I contact for wrongly deduct on WHT/Local Tax?
India
- WHT certificates can be issued only to those vendors who have Furnished PAN or a statement of taxes withheld and paid into the Government Treasury would be issued.
- WHT certificate/statement will be issued on quarterly basis.
- Submit a request to Procurement and Payment Solutions with your correct PO number AND invoice number for details.
US, PRC, Taiwan, Malaysia
- Submit a request to Procurement and Payment Solutions with your correct PO number AND invoice number for details.
Why have I not received my payment even though my invoice is due?
- The payment term start is based on the invoice received at Intel Payables.
- All invoices are subject to certain validations before being approved for payment.
What should I do if my invoice shows as paid but I didn’t receive the money?
- It may take some time to receive the money after Intel executes the payment, as it depends on the bank processing time (normally about 3 to 5 working days).
- Estimated 10 working days for payment made through check to reach supplier’s end.
- If there is any change in bank information, please submit request to Procurement and Payment Solutions for changes.
How do I ensure electronic payments issued to my company are securely and timely delivered?
- Please ensure you keep Intel informed when you have bank information updates. Failing to update your bank information in Intel's database will result in your payment being rejected and a delay in receiving payment.
- If you are uncertain what your current bank information is in Intel's database, please check and update your bank information via Graphite Connect or submit a ticket via the Intel SourceShopPay Support and select Procurement and Payment Solutions as the Issue Category.
Making Amendments
How do I cancel an invoice?
- Go to Intel Payment Tracker.
- Enter search criteria.
For example: invoice number 6172123456. - Click Generate Report button.
Result: The matching record will be displayed. - Click Cancel link.
Result: The Invoice Cancellation Request page will be displayed as pop-up. - Update reason for cancellation.
- Reason for cancellation
Note: State the reason in Remark column, if Others is chosen. - Click Submit button.
Result: The confirmation message will be displayed. - Click OK button.
Results:- The cancellation request has been submitted.
- The Cancel link will be grayed out for SEVENTY-TWO (72) hours.
Notes:- Invoice cancellation is subject to Intel review.
- Please resubmit cancellation in the event cancellation request is not processed within the SEVENTY-TWO (72) hours turnaround time.
- The Pay Status will be updated to MAN upon cancellation approval.
How do I refund duplicate/overpayment to Intel?
Scenario 1: Submit paper memo.
- Prepare paper memo.
- Submit a request to Procurement and Payment Solutions to refund payment.
Scenario 2: Submit through Web Invoice.
- Go to Intel Payment Tracker.
- Perform search.
- Manually check for duplicate/overpaid invoice.
For example: PO 4200123456 with invoice number 123456789. - Go to Intel Web Invoice > Create Credit Memo.
- Enter PO number.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue. - Click Create button.
Result: The credit memo for PO number entered will be created.
Notes:- The credit memo generated requires supplier to fill in additional mandatory fields.
- The supplier assumes responsibility to submit complete and accurate invoices.
- Update the mandatory fields,
- Credit Type
- Supplier Original Invoice Number
- Credit Number
- Ship Service Date
- PO Line
- Credit Description
- Click Review Credit Memo button.
Result: The Review Credit Memo screen will be displayed.
Note: The errors and missing fields will be notified in red. - Click Submit Credit Memo button.
OR,
Click Edit Credit Memo button for amendment.
Result: The Credit Note screen will be displayed.
Note: Supplier may print a copy of the generated invoice confirmation.
What should I do if payment has been remitted to wrong bank account/address?
Double check if the payment reached
- Wrong bank account.
- Wrong remit name.
- Wrong banking information.
If there is any change in bank information, please submit request to Procurement and Payment Solutions for changes.
Getting Started
What is Account Management?
It is a module that manages all aspects of an account such as personal/login account/company data, application and data access.
What are the key features?
Account Information
- View and update the information on your account, such as name, User ID, Email Address, street addresses, phone numbers, and email subscriptions.
Application Access
- Request access to additional applications.
Data Access for WebSuite
- View and manage the supplier locations for which you can access transactions in WebSuite applications (POs / Forecasts / ASNs / Invoices / Payments).
Check Status of Application Access/EVM Role Requests
- Check the status of your application access requests or the status of your EVM role request.
Become an EVM
- Become an Employee Validation Manager to manage the access rights for the users at your company.
View and Contact Company EVMs
- View a list of the Employee Validation Managers at your company and send messages.
Remove Access
- Remove access to all applications on supplier.intel.com.
Change Password
- Change the password on this account.
Manage Account
How do I view my account information?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
Result: The Supplier Information page is displayed. - Click Manage My Account.
OR, click Account icon on the navigation bar.
Result: The Manage my Account page is displayed.
Note: Navigate through that page to update and/or manage your account.
How do I update my email address and other personal data?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
Result: The Supplier Information page is displayed. - Click Manage My Account.
OR, click Account icon on the navigation bar.
Result: The Manage my Account page is displayed. - Click Account Information.
Result: The Account Information page is displayed. - (Optional) Update the Personal Information section.
Notes:- Changing User ID: after saving, a re-login notification is displayed within 5 seconds.
- Changing Email Address: after saving, an email is sent to the new email address for verification against that particular account.
- (Optional) Update the Local Company Address section.
- Click Save.
What should I do if I no longer require access to SPS?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Manage My Account.
OR, click Account icon on the navigation bar.
Result: The Manage my Account page is displayed. - Click Remove Access.
Notes: Perform this action if and only if- Your job role no longer requires access to supplier.intel.com.
- You are no longer employed by the company referenced on this account.
- You no longer wish to conduct business with Intel on behalf of your company.
Result: All your access to applications on supplier.intel.com is removed. You will have to submit a new application request if you want to restore your access in the near future.
How do I update my login password?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Manage My Account.
OR, click Account icon on the navigation bar.
Result: The Manage my Account page is displayed. - Click Change Password.
Result: The Change your Password page is displayed. - Update all the form fields.
- Click Submit.
Result: Your new password is recorded.
Note: You may now login using your user ID and new password.
Manage Access
How do I request access for additional application?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In
Result: The Supplier Information page is displayed. - Click Account > Application Access.
Result: The Application Access page is displayed. - Select checkbox to request for additional permissions.
- Click Submit.
Note: You might be prompted to provide additional information.
Result: The confirmation message is displayed. Your application is now subject to your EVM’s approval.
How do I request access to additional supplier locations?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Supplier Sign-In > enter your User ID and Password > click Sign In.
Result: The Supplier Information page is displayed. - Click Account > Data Access for WebSuite.
Result: The Data Access for WebSuite page is displayed. - Enter the Supplier ID OR Supplier Location.
- Click Submit.
Result: Your request has been received, and can be located under the Pending for Approval section.
Note: Based on the status and approval protocols, your request will be displayed as Approved, Rejected, or Pending for Approval.
How do I remove unneeded supplier locations from my account?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
Result: The Supplier Information page is displayed. - Click Account > Data Access for WebSuite.
Result: The Data Access for WebSuite page is displayed. - Go to Approved Request section.
- Identify the Supplier ID OR Supplier Location you would like to remove.
Note: Removing unneeded Supplier Location helps you manage the amount of data that you see. - Click Remove.
Note: The selected Supplier Location is now removed from your account.
How do I check the status of my application or EVM request?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
Result: The Supplier Information page is displayed. - Click Account > Check Status of Application/EVM Requests.
Result: The date and status of your request is displayed.- Pending EVM Approval
- Awaiting validation from your company’s EVM.
- It is advisable to send email reminder, just in case.
- Pending Intel Approval
- Awaiting validation from Intel.
- Confirmation email will be sent between 3-5 business days from the date of EVM approval.
- Rejected
- The reason will be stated in the Comment column.
- Pending Request
- Only applies for request to become an EVM.
- Intel contact will need to approve the request.
- Pending EVM Approval
Manage EVM
What is an EVM?
- A critical security role responsible for managing each supplier’s user accounts, and their access to confidential data.
- Each supplier must identify at least ONE (1) EVM to manage its users.
- EVM’s Revalidation must be completed every SIX (6) months.
- All users for that supplier will lose their access until a new EVM is identified.
What are the roles and responsibilities of an EVM?
- Approving or rejecting new user requests for access to applications on supplier.intel.com.
- Revoking user access when accounts are no longer needed or wanted.
- Quarterly audits to ensure that user lists are up to date (also known as User Revalidation).
- Re-applying for the EVM role every six months (also known as EVM Revalidation).
How do I become an EVM?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
Result: The Supplier Information page is displayed. - Click Account > Become an EVM.
Result: The Become an Employee Validation Manager page is displayed. - Go to Apply for the EVM Role section.
- Enter email address of your Intel contact.
- Click Send Email.
Note: You may call or email your Intel contact to approve your EVM request.
How do I find out who my company’s EVM is?
- Go to supplier.intel.com.
- Click Supplier Sign-In.
Result: The Intel Login page is displayed. - Enter your User ID and Password after click Continue to Sign In or Register if you don’t have an account.
- Click Sign In.
Result: The Supplier Information page is displayed. - Click Account > View and Contact Company EVMs.
Result: The View and Contact Company EVMs page is displayed.
Where to get support for purchase order, invoicing and payment
Guide to various supplier support channel for purchase order, invoicing and payment related issue
How do I check my payment status?
Supplier guide to Intel payment tracker for payment information.
Which system should I use to submit an invoice electronically?
Invoice and Purchase Order Management for some types of purchases has transitioned from Intel WebSuite to SAP Business Network.
How to get help and resources when transacting on SAP Business Network
Supplier guide to SAP Business Network which includes country specific requirements when creating an invoice and credit memo for a Purschase Order and Contract.
Other Support Resources
Developer Support
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