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No Display Issue Using Laptops with Intel® Integrated Graphics While Using an External Display

Content Type: Troubleshooting   |   Article ID: 000093706   |   Last Reviewed: 03/17/2023
Description Resolution

Description

After updating to the latest Intel® Graphics Driver, the laptop's main monitor does not display anymore

Resolution

  1. Check the display is enabled in the Intel Graphics Command Center.
    1. From the Windows Search bar, search for the Intel® Graphics Command Center. Double-click the Intel® Graphics Command Center icon.
    2. Click Display.
    3. In the Connected Displays Window, click the three-dot menu for the desired display.
    4. Click Enable.
    5. In case the issue still persists, attempt to mirror the display to check further isolate the issue.
  2. Roll back the current graphics driver. For more information, visit How to Roll Back a Driver to a Previous Version in Windows® 10 and Windows 11*.
    1. Simultaneously press the Windows + X keys on your keyboard. Select Device Manager.
    2. Expand Display Adapters.
    3. Double-click your Intel® display device.
    4. Select the Driver tab.
    5. Click Roll Back Driver to restore.
  3. Perform a clean installation of the graphics driver from the laptop manufacturer.

 

NoteWe supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

If the issue still persists, contact the laptop manufacturer to check the device for known hardware issues.

Related Products

This article applies to 1 products.
Intel® UHD Graphics for 11th Gen Intel® Processors

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