Clean Installation of Intel® Graphics Drivers in Windows® 10

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Install & Setup

000057389

08/21/2020

What are you seeing?

Receiving an error message when trying to install the graphics driver.


How to fix it:
  1. Right-click the Windows Start button. Select Device Manager.
  2. Expand the section Display adapters.
  3. Identify the Intel Graphics device among the options listed.
  4. Access the Download Center, search for the Intel Graphics model identified in step 3 using the Search box located in the top-right corner.
  5. Select the driver from the list that is designated for Windows® 10.
  6. Download the .exe file.
  7. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
  8. Go back to the Intel Graphics entry in Device Manager.
  9. Right-click on Intel Graphics and click Uninstall.
  10. In the device removal dialog box, check Delete the driver software for this device and click OK.
  11. Restart the computer after the uninstallation is complete.
  12. Open Device Manager once more.
  13. Expand the Display Adapter section again.
    • If the graphics entry still displays Intel Graphics, repeat steps 8-11.
    • If the graphics entry displays Microsoft Basic Display Adapter, run the previously downloaded .exe file to install the driver.
  14. Reboot the computer when prompted.

If the installation is unsuccessful with the .exe file, try installing the driver using the .zip file:

  1. Save the .zip file from Download Center on the computer.
  2. Follow steps 9-11 above until the driver in the Device Manager displays as Microsoft Basic Display Adapter. Go to where the .zip file is saved and unzip it.
  3. Right-click the Microsoft Basic Display Adapter.
  4. Select Update driver.
  5. Click Browse my computer for driver software.
  6. Click Let me pick from a list of device drivers on my computer.
  7. Click Have Disk.
  8. Click Browse. Select the location where the driver files are located.
  9. Click Next. Drivers are being installed.
  10. Reboot the computer when prompted.

Cause & More Information:
Related topics
Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
How to Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

The information in this article has been used by our customers but not tested, full replicated, or validated by Intel. Individual results may vary. All postings and use of the content on this site are subject to the terms and conditions of use of the site.