Article ID: 000057389 Content Type: Install & Setup Last Reviewed: 07/16/2021

Clean Installation of Intel® Graphics Drivers in Windows®

Environment

windows1064bit

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Steps to completely uninstall and reinstall the graphics driver.

Description

Receiving an error message when trying to install the graphics driver.

Resolution
  1. Open the Device Manager using the steps provided for your operating system:
    • Windows 10*/8.1*: Right-click the Windows Start button. Select Device Manager.
    • Windows 7*: Click Windows Start, click Run, typedevmgmt.ms 
  2. Expand the Display adapters section.
  3. Identify the Intel Graphics device among the options listed.
  4. Access the Download Center, search for the Intel Graphics model identified in step 3 using the Search box located in the top-right corner.
  5. Select the driver from the list that is designated for the operating system (Windows® 10, 8.1, or 7).
  6. Download the .exe file.
  7. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
  8. Go back to the Intel Graphics entry in the Device Manager.
  9. Right-click on Intel Graphics and click Uninstall.
  10. In the device removal dialog box, check Delete the driver software for this device and click OK.
  11. Restart the computer after the uninstallation is complete.
  12. Open the Device Manager.
  13. Expand the Display adapters section again.
  14. If no older drivers are stored in the system, the graphics controller in device manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 8 through 11.
  15. Reboot the computer when prompted.

If the installation is unsuccessful with the .exe file, try installing the driver using the .zip file:

Caution

DO NOT use the steps referenced below to install Windows DCH drivers, as doing so bypasses the Intel installer designed to install these new drivers, thereby possibly resulting in minor to catastrophic issues on your system and system instability.

You can only use the Installer (.exe) provided by Intel or your computer manufacturer.

  1. Save the .zip file from Download Center on the computer.
  2. Follow steps 9-11 above until the driver in the Device Manager displays as Microsoft Basic Display Adapter. Go to where the .zip file is saved and unzip it.
  3. Right-click the Microsoft Basic Display Adapter.
  4. Select Update driver.
  5. Click Browse my computer for driver software.
  6. Click Let me pick from a list of device drivers on my computer.
  7. Click Have Disk.
  8. Click Browse. Select the location where the driver files are located.
  9. Click Next. Drivers are being installed.
  10. Reboot the computer when prompted.

Disclaimer

1

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