Article ID: 000089826 Content Type: Warranty & RMA Last Reviewed: 06/14/2023

Error Message: "Your product could not be located" When Checking Warranty Status or Coverage on an Other Intel® Products

Environment

OS Independent family

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Summary

Steps to a successful warranty check for the other Intel® products option

Description
  • Intel's Online Service Center's Your Warranty Coverage tool reports an error message when trying to check warranty coverage instead of the estimated warranty date.
  • Red-colored X appears on page stating Your product could not be located.
Resolution

When entering your Other Intel® product markings in the Part Number and the Serial number fields and the product is not found, a red X indicates that there is an error or a mismatch in the data entered in the two fields.

  1. Re-type the information paying special attention to enter correct and full information in the fields.
    • For help in finding product markings, view Help me identify my Intel® product.
      • Scroll down to the section labeled, Pertinent information to include in the warranty request.
      • Then select the Product part numbers and identifying information section.
      • Select the product you are seeking support to see the product markings.
  2. Click the Check Products button again.

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This article applies to 1314 products

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