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Error Message: "Your product could not be located" When Checking Warranty Status or Coverage on an Intel® NUC or NUC Kit

Content Type: Warranty & RMA   |   Article ID: 000089825   |   Last Reviewed: 04/16/2024
Description Resolution

Environment

Operating System

OS Independent family

Description

  • Intel's Online Service Center's Your Warranty Coverage tool reports an error message when trying to check warranty coverage instead of the estimated warranty date.
  • Red-colored X appears on page stating Your product could not be located.

Resolution

When entering NUC or NUC Kit markings in the Serial Number & SA# /AA # fields and the product is not found, a red X indicates that there is an error or a mismatch in the data entered in the two fields.

  1. Re-type the information paying special attention to entering correct and full information in the fields.
  2. Click the Check Products button again.

Related Products

This article applies to 38 products.
Intel® NUC Board NUC9i7QNB Intel® NUC Elements Intel® NUC M15V Laptop Kit Intel® NUC Board NUC9VXQNB Intel® NUC Board NUC9V7QNB Intel® NUC Laptop Kits Intel® NUC Kits Intel® NUC Board NUC9i9QNB Intel® NUC Board NUC9i5QNB Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Laptop Elements Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW

Discontinued Products

Intel® NUC X15 Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC P14E Laptop Element - CMCN1CC Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® NUC X15 Laptop Kit - LAPAC71H

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