Skip To Main Content
Support Knowledge Base

Error Message: "Your product could not be located" When Checking Warranty Status or Coverage on an Intel® Processor

Content Type: Warranty & RMA   |   Article ID: 000089662   |   Last Reviewed: 10/24/2024
Description Resolution

Environment

Operating System

OS Independent family

Description

  • Intel's Online Service Center's Your Warranty Coverage tool reports an error message when trying to check warranty coverage instead of the estimated warranty date.
  • Red-colored X appears on page stating Your product could not be located.

Resolution

When entering processor markings in the Batch number (FPO) and the Serial number (ATPO) fields and the product is not found, a red X indicates that there is an error or a mismatch in the data entered in the two fields.

  1. Re-type the information paying special attention to enter correct and full information in the fields.
  2. Click the Check Products button again.

Related Products

This article applies to 133 products.
Intel® Celeron® Processor 3000 Series Intel® Pentium® Silver Processor Series Intel® Xeon® Processors 5th Gen Intel® Xeon® Scalable Processors 9th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors Intel® Celeron® Processor J Series 8th Generation Intel® Core™ m Processors Intel® Processor Legacy Intel® Processor (486/386/186/188/DX4/DX2) 9th Generation Intel® Core™ i3 Processors Intel® Pentium® Processor D Series 13th Generation Intel® Core™ i3 Processors Intel® Pentium® Processor 2000 Series Intel® PPM Provisioning Package Driver 9th Generation Intel® Core™ i7 Processors Intel® Pentium® Processor N Series 4th Generation Intel® Core™ i3 Processors 11th Generation Intel® Core™ i3 Processors Intel® Processor for Desktop 11th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i9 Processors Intel® Processor Diagnostic Tool 7th Generation Intel® Core™ m Processors 5th Generation Intel® Core™ i5 Processors Intel® Celeron® Processor 2000 Series Intel® Extreme Tuning Utility (Intel® XTU) Intel® Application Optimization Intel® Reverse Logistics Toolkit Processor Utilities and Programs 8th Generation Intel® Core™ i9 Processors 10th Generation Intel® Core™ i7 Processors Intel® Quark™ SoC Intel® Processor U-series Intel® Xeon® E Processor 5th Generation Intel® Core™ M Processors Intel® Pentium® Processor J Series Intel® Core™ Ultra Processors (Series 2) Intel® Core™ i9 processors (14th gen) 10th Generation Intel® Core™ i5 Processors Intel® Core™ Ultra Processors (Series 1) Intel® Pentium® Processor 8th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i3 Processors Intel® Pentium® Processor 1000 Series Intel Atom® Processor C Series 6th Generation Intel® Core™ i3 Processors Intel® Celeron® Processor 4000 Series Intel Atom® Processor S Series 4th Gen Intel® Xeon® Scalable Processors 5th Generation Intel® Core™ i3 Processors Intel® Core™ i7 processors (14th gen) 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i3 Processors Intel® Core™ i5 processors (14th gen) Intel Atom® Processor Z Series Intel Atom® Processor E Series Intel® Cryo Cooling Technology Intel® Pentium® Processor 4000 Series Intel Atom® Processor N Series Intel Atom® Processor D Series Intel Atom® Processor X Series Intel® Core™ Processors 13th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ i7 Processors Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor G Series Intel® Celeron® Processor N Series Intel® Pentium® Gold Processor Series Intel® Xeon® Scalable Processors Legacy Intel® Xeon® Processors Intel® Celeron® Processor 1000 Series Intel® Xeon® 6 Intel® Core™ X-series Processors Intel® Core™ processors (Series 1) 12th Generation Intel® Core™ i7 Processors Intel® Celeron® Processor Intel® Processor N-series 3rd Gen Intel® Xeon® Scalable Processors 9th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors Intel® Innovation Platform Framework (Intel® IPF) 7th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 4th Generation Intel® Core™ i7 Processors Intel® Celeron® Processor 5000 Series Intel® Core™ i3 processors (14th gen) Intel® Core™ processors (Series 2) 8th Generation Intel® Core™ i3 Processors Intel® Xeon® W Processor 6th Generation Intel® Core™ m Processors Intel® Celeron® Processor G Series 13th Generation Intel® Core™ i5 Processors Other Processors 13th Generation Intel® Core™ i9 Processors Processors 11th Generation Intel® Core™ i9 Processors 2nd Gen Intel® Xeon® Scalable Processors Intel® Performance Maximizer Intel Atom® Processor 4th Generation Intel® Core™ i5 Processors Intel® Processor Identification Utility 10th Generation Intel® Core™ i3 Processors Intel® Easy Streaming Wizard Intel® Core™ Ultra Processors Intel® Core™ Processor N-series Intel® Itanium® Processor

Discontinued Products

Intel® Xeon® Processor E7 v4 Family Intel® Xeon® Processor E5 v3 Family Intel® Xeon® Processor E3 v4 Family Intel® Xeon® Processor E7 Family Intel® Xeon® Processor E7 v2 Family Intel® Xeon® Processor E5 Family Legacy Intel® Pentium® Processor FDIV Replacement Program Legacy Intel® Core™ Processors Intel® OverDrive® Processors Intel® Xeon Phi™ x100 Product Family Intel® Xeon® Processor E5 v4 Family Intel® Xeon® Processor E3 v6 Family Intel® Xeon® Processor E3 v5 Family Intel® Xeon® Processor E3 Family Intel® Xeon® Processor E5 v2 Family Intel® Xeon Phi™ Processors Intel® Xeon® Processor E7 v3 Family Legacy Intel Atom® Processors Intel® Xeon® Processor E3 v2 Family Intel® Xeon® Processor E3 v3 Family Intel® Xeon Phi™ x200 Product Family Legacy Intel® Celeron® Processor

Need more help?

Contact support
Contact support