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Error Message: "Your product could not be located" When Checking Warranty Status or Coverage on an Intel® Optane™ Product

Content Type: Warranty & RMA   |   Article ID: 000089805   |   Last Reviewed: 05/05/2025
Description Resolution

Environment

Intel® Optane™ Products

Description

  • Intel's Online Service Center's Your Warranty Coverage tool reports an error message when trying to check warranty coverage instead of the estimated warranty date.
  • Red-colored X appears on page stating Your product could not be located.

Resolution

When entering Intel® Optane™ product markings in the SN or ISN (on the drive) or in the Serial Number (on the box) fields and the tool responds with the product is not found, a red X indicates that there is an error, or a mismatch in the data entered in one of the two fields.

You are required to enter the serial number in only one of these two fields. 

  1. Re-type the information, paying special attention to entering correct and full information in the fields.
  2. Click the Check Products button again.

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