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Monitor Is Blank or Is Not Recognized after Plugging In a External Display

Content Type: Troubleshooting   |   Article ID: 000089226   |   Last Reviewed: 09/04/2024
Description Resolution

Description

  • Can't select the first monitor/display when plugging in a second device.
  • A dual monitor system displays nothing on the second screen.

Resolution

Troubleshooting procedures to try:

  • Extend the desktop using Windows® Control Panel.
    1. Connect the monitor with no display using the cable of the working monitor.
    2. Open Display Settings from Control Panel.
    3. Look for an image of monitors on the display representing your physical monitors.
    4. Select the monitor that does not show any display.
    5. Under Multiple Displays select Extend desktop to display.
  • Ensure drivers and firmware are up to date and your connection is good.
    • Update your graphics driver. For more information on how to update your graphics driver, refer to this link.
    • Test a different TV/monitor and HDMI cable.
    • Update HDMI and TV firmware. For the firmware update, contact your laptop and TV manufacturer.
    • Test different display connections, such as VGA, DisplayPort or wireless display and adapters.
    • Check the display is enabled in the Intel Graphics Command Center.
      1. From the Windows Search bar, search for the Intel® Graphics Command Center. Double click the Intel® Graphics Command Center icon.
      2. Click Display.
      3. In the Connected Displays Window, click the three dot menu for the desired display.
      4. Click Enable.
  • Perform a clean installation of the Intel Graphics driver. The driver may have been corrupted during the update process and needs to be reinstalled.
    1. Uninstall the graphics driver. Visit this link for more information.
    2. Download and install the latest Intel® HD Graphics driver provided by the laptop manufacturer. This driver has been customized, tested and validated to run properly with your laptop. Visit this link to get the support site of system manufacturers.
NoteWe supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

 

Related topics
Troubleshooting, Setup, and Resolution for Multiple Display Configurations
Supported Configurations for Three Displays
Frequently Asked Questions for Multiple Displays

 

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