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Error Message: "We’re sorry. This role doesn’t have permission…Please contact your Partner Admin to complete your checkout"

Content Type: Error Messages   |   Article ID: 000088562   |   Last Reviewed: 10/10/2025

Description

  • Unable to redeem points because role is not eligible for redemption.
  • Encountered error: We’re sorry. This role doesn’t have permission to make a redemption. Please contact your Partner Admin to complete your checkout.

Resolution

Membership Tiers that can utilize points:

  • Partners
  • Prestige

Partner Roles eligible for redemption:

  • Builders
  • Solution Integrator
  • Independent Software Vendor (ISV)
  • Cloud and Comms Service Provider

Contact your Partner Administrator or Partner Admin Delegate for assistance to grant the Points Benefit Manager role Points requestor.

Additional information