Article ID: 000059088 Content Type: Compatibility Last Reviewed: 12/06/2021

Unable to Install Graphics Driver on Microsoft Windows® 10 Enterprise 2015 Long Time Servicing Branch (LTSB – 10.0.10240 Build 10240)

Environment

Microsoft Windows 10 Enterprise 2015 LTSB (10.0.10240 Build 10240)

Windows® 10 family

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Summary

The Microsoft Windows® 10 Enterprise 2015 Long Time Servicing Branch (LTSB - 10.0.10240 Build 10240) is not compatible with DCH drivers.

Description

Encountering error "This installation package is not supported by this processor type" when attempting to install graphics driver on Microsoft Windows 10 Enterprise 2015 LTSB (10.0.10240 Build 10240)

Resolution

Microsoft Windows 10 Enterprise 2015 LTSB (10.0.10240 Build 10240) is not compatible with DCH drivers. Update your OS to make the operating system compatible. You need at least Microsoft Windows® 10-64 - Fall Creators Update (1709)(RS3).

Additional information