Error 0x803FB005 While Installing Thunderbolt Control Center App from the Microsoft Store

Documentation

Troubleshooting

000033223

08/26/2021

Note
  • The issue and solution in this article apply only to Intel® NUC products.
  • If you have a laptop or desktop system from another manufacturer such as Dell, HP, Lenovo, ASUS, ACER, etc., contact them for help with installing a DCH-compliant Thunderbolt driver. Click here for a list of popular system manufacturer’s and their support websites.

Windows DCH Drivers are driver packages that install and run on editions of Windows® 10 based on the Universal Windows Platform (UWP). Under Microsoft's UWP requirements:

  • The driver must be installed via .INF files. 
  • The Thunderbolt™ Control Center software can't be bundled with the driver package. It must be downloaded and installed separately from the Microsoft® Store.

What are you seeing?

The following error displays when trying to install the Thunderbolt™ Control Center app from the Microsoft Store:

Something unexpected happened.
Code: 0x803FB005

Why are you seeing it?

This error occurs if the currently installed Thunderbolt controller driver isn't DCH-compliant. The Thunderbolt Control Center app from the Windows Store requires a DCH-compliant driver.

How to fix it

Install the latest DCH-compliant Thunderbolt Controller driver:

  1. Download the Thunderbolt™ driver package and unzip it to a folder on the Intel NUC.
  2. Connect a Thunderbolt device to the Thunderbolt port.
  3. Uninstall the existing Thunderbolt Software. This should also uninstall the driver.
    • Open the Start menu and click Settings.
    • Select Apps & features.
    • Select Thunderbolt Software and click Uninstall.
  4. Open Device Manager by pressing the Windows key + X, then select Device Manager.
  5. You should see an error on a Base System Driver in the Other Devices category.
  6. Double-click the Base System Driver and go to the Driver tab.
  7. Click the Update Driver button.
  8. Browse to and select the folder where you unzipped the driver package.
  9. Click Next to install the driver.
  10. After the driver installation is complete, close Device Manager.
  11. Go to the Microsoft Store and try installing the Thunderbolt Control Center app again. (The app may automatically install without you having to launch the installer on the Store.)

If you encounter other errors while installing apps from the Microsoft Store, contact Microsoft Support.

Note Some IT departments might have a group policy that prevents you from downloading apps from the Windows Store. If you are unable to access the Microsoft Store, contact your network administrator.

 

Related topics
Troubleshooting Thunderbolt™ Issues on Intel® NUC
Error when installing an Intel® application from the Microsoft® Store