If you see Thunderbolt™ related issues on your Intel® NUC, refer to the table below for troubleshooting tips and useful information.
|What are you seeing?||How to fix it.|
|Thunderbolt™ device isn't recognized when plugged into the Intel® NUC.|| |
Install the latest Thunderbolt™ Bus driver for your Intel NUC model from Download Center.
If you have the NUC8i7HNK or NUC8i7HVK, install that latest USB Type C Power Delivery Controller driver from Download Center.
Update to the latest BIOS version on the Intel® NUC.Check the Thunderbolt option in BIOS:
|No video when connecting the Intel NUC to a display via the Thunderbolt port.||Update the Thunderbolt firmware on the Intel NUC. |
Try a different Thunderbolt cable.If you're using a Thunderbolt adapter (for example, to convert Thunderbolt from the Intel NUC to DisplayPort on a television):
|Display problem when using more than one display.||Check BIOS Setup for primary and secondary display settings: |
|Thunderbolt display randomly goes to black screen.|| |
Change the Windows power management setting for the Thunderbolt controller:
|1024MB and 2048MB aren't options for IGD Minimum Memory in BIOS Setup.||See Can't Set IGD Minimum Memory to 1024MB or 2048MB on Intel® NUC Kit.|
|4096MB isn't an option for IGD Aperture Size in BIOS Setup.||See Can't Set IGD Aperture Size to 4096MB.|
|Thunderbolt™ 3 Specifications on Intel® NUC Products|
|Firmware Update Instructions for Thunderbolt™ 3 on Intel NUC Products|
|Support Options for Thunderbolt™|
|Thunderbolt™ Technology for Developers|