Troubleshooting Audio Issues on Intel® NUC

Documentation

Troubleshooting

000032598

09/16/2022

If you experience audio related issues with your Intel® NUC, we recommend you first try the following:

  1. Update BIOS (see: BIOS Update and Recovery Instructions for Intel® NUC with Visual BIOS).
  2. Install latest Intel® HD Graphics driver (see: How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*.
  3. Install latest Realtek* High Definition Audio driver - required for the 3.5mm front panel audio jack (for microphones and headsets).
Note Some models of Intel® NUCs do not have a 3.5mm audio jack (e.g NUC10i5FNHN).

 

What is happening? See article
  • Some surround sound formats don't work when using your Intel NUC with an AV (Audio/Video) receiver.
  • Surround sound not playing on HDMI 2.1 devices
Audio or Display Problems Related to HDMI on Intel® NUCs That Use LS-PCON
Can't get audio output from TV, Receiver, or monitor. Intel® NUC's Audio Doesn't Work when connected to TV, Monitor, or AV Receiver HDMI port
When connecting audio jack into the Intel NUC you hear popping or clicking through your speakers Popping sound when connecting microphone, headset or speakers to 3.5mm audio jack on Intel NUC
Microphone doesn't work or output is not loud enough. Intel® NUC Microphone Doesn’t Work or Output Is Not Loud Enough
Surround sound doesn't work in a home theater system. Troubleshooting AV Receiver Issues on Intel® NUC
Front panel 3.5mm audio jack isn't working. Front Panel 3.5mm Audio Jack Does Not Work on Intel® NUC
After system update audio no longer works No audio output on Intel® NUC after system or driver update
Code 28 error in Device Manager on Detection Verification under Other Devices Seeing error code 28 in Device Manger on Intel NUC

If none of these suggestions resolve your issue, contact Intel® Customer Support.

 

Related topic
Linux* Support for Intel® NUC