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Intel® Driver & Support Assistant Fundamentals


Last Reviewed: 14-Nov-2017
Article ID: 000023000

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What is the Intel® Driver & Support Assistant?

It's a rearchitected version of the previous Intel® Driver Update Utility. Improvements allow it to:

  • Easily identify drivers installed by Intel and third-parties.
  • List available driver updates.
  • Scan for system and device information to assist with customer support troubleshooting.
  • Host the main interface on the Intel Support website.
  • Provide a more integrated support experience to users.
  • Combine several Intel support tools (Intel® Driver Update Utility, Intel® System Identification Utility, and Intel® System Support Utility) into one location.
  • Provide links to other support information.
What is a driver?

A device driver (or simply driver) is a software program that tells your computer how to communicate with a particular piece of hardware. An example of this hardware is a video card. Intel offers generic drivers.

What is a generic driver?

A generic driver is a basic, uncustomized driver version. Intel offers generic versions of the Intel® Graphics Drivers available but recommends using drivers from your computer manufacturer. The computer manufacturer can offer customized versions of the Intel Graphics Drivers for your particular computer model.

What is the difference between a generic driver and an OEM customized driver?

Intel offers generic versions of drivers while computer manufacturers:

  • May have pre-installed customized drivers with altered features.
  • May have verified these drivers for use with the devices on that particular system.
Why it is important to keep your drivers updated?

Updated drivers allow you to use new programs and new hardware.

You should update your drivers if:

  • You have a new device.
  • You see an error message that tells you to update to a new driver.
  • You see problems while using hardware.

You may not need to update your drivers if:

  • Your system is working correctly.
  • You experience issues with the speed of your machine. Updated drivers do not upgrade slow computers.
  • You already have specific drivers for your device, and the latest driver is generic.
Will the Intel® Driver & Support Assistant provide me with drivers if I have custom drivers installed by my computer manufacturer?

Some users will have customized drivers pre-installed by their computer manufacturer. The Intel® Driver & Support Assistant will not offer any recommended driver updates in those instances. A partial list of manufacturers is posted to our Support site for your convenience. If you don’t see your computer manufacturer listed, notify us by adding it as feedback.

Why is it important to know the OS (operating system) of your device?

To be able to determine what software you can install, you need to know the version of Windows you have on your platform:

  • Desktop
  • Laptop
  • Tablet
  • Intel® NUC
  • Intel® Compute Stick
  • And so on
You can review this article for assistance on determining which version of Windows OS you have installed.

The Intel® Driver & Support Assistant supports 32-bit and 64-bit versions of Windows 7*, Windows 8* and Windows 8.1*, and Windows® 10. If your OS is not supported, visit the Intel Download Center to look for available drivers.

Where can I get information on Wireless Drivers?

Review this article for additional information on Wireless Drivers.

Where can I get information on Intel® Graphics Drivers?

Review this article for additional information on Intel® Graphics Drivers.

If you still have questions, visit our FAQ page for more information.

Get started and install the Intel® Driver & Support Assistant. You will need to know that Intel provides drivers for your device before you use this application.

This article applies to: