Support
General Details
In September 2017, the Intel® Driver Update Utility (Intel® DUU) transitioned to the Intel® Driver & Support Assistant (Intel® DSA) to improve functionality and enhance support.
Click or the topic for details:
What is the Intel® Driver & Support Assistant?
It's a restructured version of the previous Intel® Driver Update Utility. Improvements allow it to:
- Easily identify drivers installed by Intel and third-parties
- List available driver updates
- Scan for system and device information to assist with customer support troubleshooting
- Host the main interface on the Intel Support website
- Provide integrated support
- Combine several Intel support tools into one location
- Intel® Driver Update Utility, Intel® System Identification Utility, and Intel® System Support Utility
- Provide links to other support information
What's new in the latest release?
| Version | Update |
| 19.3.12 |
|
| 19.2.8 |
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| 19.1.4 |
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| 3.7 |
|
| 3.6.1 |
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| 3.6 |
|
| 3.5.1 |
|
| 3.5 |
|
| 3.4.1 |
|
| 3.4 |
|
| 3.3.1 |
|
| 3.3 |
|
| 3.2 |
|
| 3.1.2 |
|
| 3.1.1 |
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| 3.1 |
|
| 3.0 |
|
| 2.9 |
|
| 2.8.2 |
|
| 2.8.1 |
|
| 2.8 |
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| 2.7.2 |
|
| 2.7.1 |
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| 2.7 |
|
| 2.6.2 |
|
What operating systems (OS) does the utility run on?
The Intel® Driver & Support Assistant supports 32-bit and 64-bit versions of Microsoft Windows 7*, Windows 8* and Windows 8.1*, and Windows® 10.
If your OS is not supported, visit the Download Center to look for available drivers.
| Note | Intel® Driver & Support Assistant should work on Windows Vista*, but we do not do any validation on that OS. |
How long should the Intel® Driver & Support Assistant take to install and analyze?
Typical installation, loading, and analysis takes approximately three to six minutes using a broadband Internet connection (DSL/Cable).
What components does the tool detect?
Graphic Drivers
The utility detects integrated Intel® Graphics Controllers for desktop and laptop computers. You can also manually identify your Intel Graphics Controller.
If you have an Internet device using the Intel® Graphics Media Accelerator 500, go to the Download Center for drivers.
For all other graphics controllers, contact your computer manufacturer or place of purchase for driver support.
Wireless Networking
The utility detects active Intel® Wireless Products.
It does not detect discontinued products. Contact your computer manufacturer or place of purchase for support.
Wired Networking
The utility detects add-in Intel® Ethernet Adapters and Intel® Desktop Boards with integrated network connections purchased through a retailer.
Intel sells wired networking cards to computer manufacturers who may customize the drivers. These drivers are supported only by the computer manufacturer.
Chipset INF
| Note | Unless you are installing an OS, you do not need to install the Intel® Chipset Device Software. |
Learn about the Intel® Chipset Software Installation Utility
Intel® NUC, Intel® Compute Stick and Intel® Compute Card
You can use the utility to update all drivers on an Intel® NUC, Intel® Compute Stick or Intel® Compute Card. If you want to get the latest drivers for these products from another PC, you can use the Search Manually feature.
Are all Intel® drivers and software updates offered by the tool?
No. The Intel® Driver & Support Assistant (Intel® DSA) offers a subset of the drivers and software available on Download Center. View a list of which drivers and software are excluded.
Where can I download the Intel® Driver & Support Assistant?
You can download the application from the Intel® Driver & Support Assistant page.
Is any personal identifiable information collected?
No. The Intel® Driver & Support Assistant only collects system and device information. We are committed to protecting your privacy. See our Privacy Notice for more information.
Is the utility available in other languages?
The Intel® Driver & Support Assistant is available in the following languages:
- Chinese (Simplified)
- Chinese (Traditional)
- English
- French
- German
- Italian
- Japanese
- Korean
- Portuguese (Brazil)
- Russian
- Spanish
Is there a fee for using the Intel® Driver & Support Assistant?
No, there is no fee associated with the Intel Driver & Support Assistant. The Intel DSA is available for your convenience at no cost.
Can I use the Intel® Driver & Support Assistant to detect my system's device information?
Yes, the Intel® DSA comes with this capability.
Where can I find information about the Intel® Computing Improvement Program?
How To's
How do I install the Intel® Driver & Support Assistant?
- Download the utility to your system.
- Run the setup program by double-clicking Intel® Driver & Support Assistant Installer.exe.
- Read and agree to the license terms and conditions.
- Select Install.
- Click the Launch button. The tray icon starts and automatically opens default browser.
How do I launch the Intel® Driver & Support Assistant?
The app launches from the tray icon. Launching is not currently available in the Start menu. There is no desktop icon.
In what folder does the Intel® Driver & Support Assistant place the downloaded drivers?
By default, the Intel® Driver & Support Assistant places downloaded drivers in your Downloads folder. Typically, that folder is found at:
C:\Users\username\Downloads (replace username with your user name)
To change the location for downloaded drivers:
- Right-click the Tray Icon.
- Click Settings.
- Select Download Directory, and change the location.
- Click Save Changes to save the new location.
How do I run the Intel® Driver & Support Assistant?
Once the application installation completes, right-click the tray icon and choose Check for new drivers. Launching is not available in the Start menu at this time. There is no desktop icon.
How do you uninstall the Intel® Driver & Support Assistant?
- Click Start.
- Open Control Panel.
- Select Programs.
- Select Programs and Features.
- From the list that displays, click Intel® Driver & Support Assistant.
- Click Uninstall.
- A new window opens that offers to uninstall the program.
Troubleshooting
Why doesn't the Intel® Driver & Support Assistant find my hardware?
- You have an older component
- Your component is discontinued or is not supported
- You have a component not produced by Intel
- You have a customized graphics driver pre-installed by the computer manufacturer
- The component is not in our database
| Note | This application does not support older versions of Internet Explorer. We recommend using Chrome, Firefox, or Internet Explorer v11 browsers. Intel® Driver & Support Assistant should work on Windows Vista, but we do not do any validation on that OS. |
Where can I find links to other computer manufacturer’s support websites?
Some computer manufacturers install custom drivers.
What if I get an error message when trying to update my Graphics Driver?
See some common error messages and how to resolve them.
Where can I report issues with Intel DSA?
- Use the Give Feedback option at the bottom of most Intel Support pages
- Submit a question through the Intel Communities site
Tips for giving us helpful feedback to improve the tool and fix problems:
- Provide specific information on system type, OS, browser, and exact details on the issue
- Attach debug log files found at C:\ProgramData\Intel\DSA
How can I reset or roll back my drivers to the previous version?
You can learn how to roll back your driver to a previous version.
How can I view common user issues related to the Intel DSA application?
Browse through the Communities Forum to see if other users have posted similar issues
How can I resolve issues with Intel® Driver & Support Assistant and the Microsoft Edge* Browser?
If you receive an error message trying to view Intel® Driver & Support Assistant in Microsoft Edge*, please try the following troubleshooting steps:
Method #1
Type ‘about:flags’ in the browser url bar, and hit enter.
Make sure that ‘Allow localhost loopback’ is checked
Even if it is checked, sometimes toggling the checkbox will cause Intel® Driver & Support Assistant to work again. To toggle: uncheck ‘Allow localhost loopback’. Close Edge. Re-open Edge. Check ‘Allow localhost loopback’. Close and re-open Edge. Launch Intel® Driver & Support Assistant.
Method #2
Open ‘Internet Options’ Control Panel from the Start menu
Go to the ‘Security’ tab
Click on ‘Local intranet’ icon
Click on ‘Sites’
Click on ‘Advanced’
Add ‘https://dsalocal.intel.com’ to the list
Clock ‘OK’ button.
I am unable to upgrade the Intel® Driver & Support Assistant. What can I try to resolve this?
Option 1
- Uninstall Intel®DUU or Intel® DSA via Control Panel
- Delete all old log files from C:\ProgramData\Intel\DSA
- Uninstall Intel® Computing Improvement Program or Intel® Product Improvement Program via Control Panel via Control Panel
- Restart the system
- Go directly to Download Center and do a fresh install of Intel®DSA
Option 2
- If Intel® DSA will still not install or errors about missing files are seen, utilize the Intel® DSA Uninstaller
- Download the Intel®DSA Uninstaller file
- Go directly to Download Center and do a fresh install of Intel®DSA
If this doesn't resolve the upgrade issue, then please assist our developers to improve the tool by sending any screen shots of the error and the last DSAUninstaller.log (you can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log and be sure and send back the most recently dated log). You can send the files to us via an Intel Communities post or by contacting Intel Support
Need more help?
Give Feedback
Thank you