Intel® Driver & Support Assistant FAQ

It's a restructured version of the previous Intel® Driver Update Utility. Improvements allow it to:

• Easily identify drivers installed by Intel and third-parties
• List available driver updates
• Scan for system and device information to assist with customer support troubleshooting
• Host the main interface on the Intel Support website
• Provide integrated support
• Combine several Intel support tools into one location
• Intel® Driver Update Utility, Intel® System Identification Utility, and Intel® System Support Utility
• Provide links to other support information

The Intel® Driver & Support Assistant supports 32-bit and 64-bit versions of Microsoft Windows 7*, Windows 8* and Windows 8.1*, and Windows® 10.

If your OS is not supported, visit the Download Center to look for available drivers.

Typical installation, loading, and analysis takes approximately three to six minutes using a broadband Internet connection (DSL/Cable).

Graphic Drivers

The utility detects integrated Intel® Graphics Controllers for desktop and laptop computers. You can also manually identify your Intel Graphics Controller.

If you have an Internet device using the Intel® Graphics Media Accelerator 500, go to the Download Center for drivers.

For all other graphics controllers, contact your computer manufacturer or place of purchase for driver support.

Audio Driver for Intel® Desktop Board

The utility detects audio devices for Intel® Desktop Boards purchased through a retailer.

Intel sells desktop boards to computer manufacturers who may customize the drivers. The utility does not detect these drivers.

Wireless Networking

The utility detects active Intel® Wireless Products.

It does not detect discontinued products. Contact your computer manufacturer or place of purchase for support.

Wired Networking

The utility detects add-in Intel® Ethernet Adapters and Intel® Desktop Boards with integrated network connections purchased through a retailer.

Intel sells wired networking cards to computer manufacturers who may customize the drivers. These drivers are supported only by the computer manufacturer.

Chipset INF

Learn about the Intel® Chipset Software Installation Utility

Intel® NUC, Intel® Compute Stick and Intel® Compute Card

You can use the utility to update all drivers on an Intel® NUC, Intel® Compute Stick or Intel® Compute Card. If you want to get the latest drivers for these products from another PC, you can use the Search Manually feature.

You can download the application from the Intel® Driver & Support Assistant page.

No. The Intel® Driver & Support Assistant only collects system and device information. We are committed to protecting your privacy. See our Privacy Notice for more information.

The Intel® Driver & Support Assistant is available in the following languages:

• Chinese (Simplified)
• Chinese (Traditional)
• English
• French
• German
• Italian
• Japanese
• Korean
• Portuguese (Brazil)
• Russian
• Spanish

No, there is no fee associated with the Intel Driver & Support Assistant. The Intel DSA is available for your convenience at no cost.

Yes, the Intel® DSA comes with this capability.

Intel® Computing Improvement Program

1. Download the utility to your system.
2. Run the setup program by double-clicking Intel® Driver & Support Assistant Installer.exe.
3. Read and agree to the license terms and conditions.
4. Select Install.
5. Click the Launch button. The tray icon starts and automatically opens default browser.

The app launches from the tray icon. Launching is not currently available in the Start menu. There is no desktop icon.

By default, the Intel® Driver & Support Assistant places downloaded drivers in your Downloads folder. Typically, that folder is found at:

C:\Users\username\Downloads (replace username with your user name)

To change the location for downloaded drivers:

1. Right-click the Tray Icon.
2. Click Settings.
3. Select Download Directory, and change the location.
4. Click Save Changes to save the new location.

Once the application installation completes, right-click the tray icon and choose Check for new drivers. Launching is not available in the Start menu at this time. There is no desktop icon.

1. Click Start.
2. Open Control Panel.
3. Select Programs.
4. Select Programs and Features.
5. From the list that displays, click Intel® Driver & Support Assistant.
6. Click Uninstall.
7. A new window opens that offers to uninstall the program.

• You have an older component.
• Your component is discontinued or is not supported.
• You have a component not produced by Intel.
• You have a customized driver pre-installed by the computer manufacturer.
• The component is not in our database.

Upon release of Intel DSA v3.0, there is a known issue affecting some systems when upgrading from Intel DUU v2.9 to Intel DSA v3.0. If this issue affects your upgrade from Intel DUU to Intel DSA, try these steps:

1. Uninstall Intel DUU or Intel DSA via Control Panel.
2. Delete all old log files from C:\ProgramData\Intel\DSA.
3. Restart the system.
4. Go to Download Center and do a fresh install of IDSA.

You must manually download and install the latest version posted, if:

• You have Intel DUU version 2.6.1.4 or 2.6.2.3, released between August and December 2016
• You tried running Intel DUU but received a message similar to the one shown below
The auto-upgrade feature was disabled

1. Go to Control Panel and uninstall the Intel® Driver Update Utility.
2. Return to Intel DSA and download the latest version. The latest version enables the auto-upgrade for future versions.

Until Intel DSA goes to a truly auto-update version, this might impact some updates to installed versions, and Intel DUU users who use the old application.

For most users, there is no need to uninstall older Intel DUU versions. New Intel DSA should easily install over the old Intel DUU program. If you do experience issues updating, refer to the previous question above.

Some computer manufacturers install custom drivers.

See some common error messages and how to resolve them.

• Use the Give Feedback option at the bottom of most Intel Support pages.
• Submit a question through the Intel Communities site.

Tips for giving us helpful feedback to improve the tool and fix problems:

• Provide specific information on system type, OS, browser, and exact details on the issue.
• Attach debug log files found at C:\ProgramData\Intel\DSA.

You can learn how to roll back your driver to a previous version.

Browse through the Communities Forum to see if other users have posted similar issues.

If you receive an error message trying to view Intel® Driver & Support Assistant in Microsoft Edge*, try one of the following troubleshooting methods:

Method #1

1. Type about:flags in the browser url bar, and press Enter.
   
2. Ensure that Allow localhost loopback is checked.
   
3. Even if it is checked, sometimes toggling the checkbox will cause Intel® Driver & Support Assistant to work again. To toggle:
   1. Uncheck Allow localhost loopback.
      
   2. Close Microsoft Edge.
      
   3. Re-open Microsoft Edge.
      
   4. Check Allow localhost loopback.
      
   5. Close and re-open Microsoft Edge.
      
   6. Launch Intel® Driver & Support Assistant.
      

Method #2

1. Open Internet Options Control Panel from the Start menu.
   
2. Go to the Security tab.
   
3. Click the Local intranet icon.
   
4. Click Sites.
   
5. Click Advanced.
   
6. Add https://dsalocal.intel.com to the list.
   
7. Press OK.
   

There are several reasons why Intel DSA may be blocked on your computer.

1. If you are using the Microsoft Edge* browser, please see our FAQ below on resolving issues with this browser.
2. If you are going through a proxy to access the internet, you may need to configure it to allow access. You can check your proxy configuration by following these steps:
   1. Open the “Internet Options” control panel, which can be found in the Windows* Start Menu.
   2. Select the “Connections” tab at the top of the window, and then select the “LAN settings” button near the bottom of the window.
   3. If you are on a company network, and “Automatically detect settings” or “Use automatic configuration script” are selected, then you will need to contact your network administrator to allow connections to localhost. If you are not on a company network and these settings are selected, you will need to manually configure your proxy device to allow connections to localhost.
   4. If the “Use a proxy server for your LAN” checkbox is selected, make sure the “Bypass proxy server for local addresses” is checked. Click the “Advanced” button, and in the “Exceptions” text area, add “127.0.0.1”, and then select “OK” and “OK”.
3. If you are using the Firefox* browser and connecting to the internet through a proxy, you may need to change your settings. From the menu in Firefox, choose “Options” and then select the “Settings” button in the “Network Proxy” section. If “Manual proxy configuration” is selected, please ensure that the following entries are included in the “No Proxy for” text area: “localhost, 127.0.0.1”.
4. If you are running security or firewall software that may block network connections, you will need to configure your software to allow access to the Intel® Driver & Support Assistant. Please refer to your security software vendor for instruction on how to manage this access.