Frequently Asked Questions about Warranty for Intel® Processors

Documentation

Warranty & RMA

000005494

05/15/2020

The following are frequently asked questions about warranty information for Intel® Processors.

Q: What type of warranty does Intel provide for its processors and what is the coverage length?

Intel® Processors are sold as either tray or boxed.

  • Intel® Boxed Processor: From an Intel® Authorized Distributor.

The Intel® Boxed Processors are sold to end users. In general, most Intel® Boxed Processors carry a three-year warranty supported by Intel. The warranty eligibility starts on the original purchase date and doesn't reset if or when Intel provides a product replacement.

Intel Boxed Processor

  • Tray processor: Original Equipment Manufacturer (OEM) processor.

In general, tray processors are only sold to OEMs and Intel Authorized Distributors and not to end users. We work closely with companies such as Acer, ASUS, Dell, Hewlett-Packard, or Lenovo to produce optimized systems. We ship the processors to them, and they typically pre-install the processor. We refer to these processors as tray or OEM processors. For end users, Intel doesn't provide direct warranty support to tray processors except for Intel® Data Center Block (Intel® DCB). (See more about Intel® DCB.) Contact your OEM or reseller for warranty support.

Tray processor

For more information, check Difference Between Intel® Boxed and Tray Processors.

 

Q: How do I check to see if I have a tray or a boxed processor?

You can use the online warranty information page to find out if you have a boxed or a tray processor.

You'll need the batch number (FPO) and the full or partial serial number (full or partial ATPO) from either the markings on the processor or from the shipping box.

Now, on the warranty information page in the Product Type dropdown, select Processor. Then enter the batch number (FPO) and the partial serial number (ATPO) in the tool and click Check products. Your processor will show as boxed or tray. At any time, if the result of the search is inconclusive, you may contact Intel Customer Support.

 

Q: Do I need to activate or register my warranty for Intel® Boxed Processor?

No. You are not required to register the Intel® Boxed Processor with Intel before processing a warranty request.

 

Q: What does the limited warranty cover for Intel® Boxed Processor?

The limited warranty will cover a new processor replacement and the package thermal solution if your processor came with it.

Boxed processor

 

Q: How do I check the warranty eligibility for my Intel® Boxed Processor?

Use the online warranty information page to find the warranty eligibility.

You'll need the batch number (FPO) and the full or partial serial number (full or partial ATPO) from either the markings on the processor or from the shipping box.

Now, on the warranty information page, in the Product Type dropdown, select Processor. Then enter the batch number (FPO) and the partial serial number (ATPO) in the tool. Click Check products. The warranty coverage will display. At any time, if the result of the search is inconclusive, you may contact Intel Customer Support.

If you think that your Intel® Boxed Processor is still under warranty, you may contact Intel Customer Support. Be prepared to provide your proof of purchase.

 

Q: Does Intel provide warranty for refurbished, used, or engineering sample processors?

No. Intel doesn't sell used, refurbished, or publicly sell engineering sample processors. Intel doesn't honor warranty for used, refurbished, or engineering sample processors.

 

Q: Who do I contact first about Intel® Boxed Processor replacement?

Intel recommends working with your Intel® Technology Provider in the event that the warranty is required. They're partnered with Intel to help consumers shorten the transaction time of an exchange. If this isn't possible, or if you have built your system yourself and don't have a technology provider, or if your technology provider refers you to Intel, you may contact Intel Customer Support.

 

Q: What information do I need prior to contacting Intel Customer Support for a warranty exchange?

For a boxed processor warranty replacement, you'll need

  • the name of the processor,
  • the serial number (ATPO), and
  • the batch number (FPO).

Processor number, serial number, and batch number

Additional information that might be needed includes date of purchase, proof of purchase, contact information, description of the issue you're experiencing, motherboard model and BIOS information, memory type, operating systems, or other information.

 

Q: How can I prevent physical damage in the shipping process, and why should I care?

Properly package the processor when you ship it back to Intel. If damage occurs during the shipping process, Intel reserves the right to reject the warranty claim.

The best way to ship the processor is to use the processor clamshell that ships in the box. If you don't have the clamshell, carefully wrap the processor in a protective material like bubble wrap. Protective material ensures protection from damage. Your warranty claim may be affected if the processor sustains physical damage during shipment.

 

Q: What information is needed for a warranty replacement for thermal solution that shipped with Intel® Boxed Processor?

For an Intel® Thermal Solution warranty replacement, you'll need:

  • The fan part number
  • The manufacturer part name

 

Q: Can I extend the warranty on my Intel® Boxed Processor?

No. Warranty periods for Intel® Boxed Processor aren't extended.

Q): Are using Overclocking and enabling Intel® XMP, which is a type of memory overclocking, and using it beyond the given specifications covered under warranty? 

Altering the frequency and/or voltage outside of Intel specifications may void the processor warranty. Examples: Overclocking and enabling Intel® XMP, which is a type of memory overclocking, and using it beyond the given specifications may void the processor warranty.  If an overclocked processor was enrolled in the Performance Tuning Protection Plan (PTPP), the protection plan will cover processor replacement only, not memory replacement.

Q) Can I get warranty support in China for my universal boxed processor?

In China, only a China boxed processor is eligible for warranty. A universal boxed processor is not eligible for warranty unless you provide the proof of purchase and proof of customs clearance.

Q: Is there any video to explain the warranty process for Intel® Processors?

Yes. The Warranty Process Video for Intel® Processors addresses the most frequently asked questions.

 

Related topics
How to Identify Intel® Desktop Processors and Fan Markings for Warranty Requests
Options to Identify Your Intel® Boxed Processor for China