Error Message: Computer Manufacturer Graphics Driver Detected

Documentation

Error Messages

000005469

07/19/2021

Are you seeing either of these error messages?

While using Intel® Driver & Support Assistant
ERROR: A customized computer manufacturer driver is installed on your computer. The Intel® Driver & Support Assistant is not able to update the driver. Installing a generic Intel® driver instead of the customized computer manufacturer driver can cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Error Received when you use Intel Driver and Support Assistant

During manual driver installation
ERROR: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit.

Error Received when you use Intel Driver and Support Assistant

Why did I get this error and how to fix it?

Before continuing, identify your Intel Core Processor Generation.

Intel® 6th Generation Core Processors or Newer Processors
This error is occurring on Intel® 6th Generation Core Processors or Newer Processors because the driver installed on the system is non-DCH. 
Solution
Follow the steps in Error Message Appears When Installing Intel Graphics Driver 26.20.100.8141 or Newer to resolve this issue.

Note that you will not receive this error if you have the latest DCH driver installed. You can check here if you have a DCH or non-DCH driver. 
 

Intel® 5th Generation Core Processors or Older Processors

This error occurs on Intel® 5th Generation Core Processors or Older Processors when a driver installed from your computer manufacturer (OEM) prevents the system from updating from an OEM driver to a generic Intel driver.

Solution
We advise you to always get the latest driver from your computer manufacturer
However, if you still prefer to install a newer Intel generic driver, perform a clean installation of a generic Intel® Graphics Driver. Be aware that you risk system instability, losing functionality, or causing other technical issues that OEM drivers seek to resolve or enable.

Related topics
Intel® Driver & Support Assistant
How to Identify Your Intel® Graphics Controller
Troubleshooting Wizard for Intel® Graphics Drivers