Ruggiero’s Ace Hardware Enhances Customer Service

A new point of sale system running on the Intel vPro® platform reduces costs and downtime with remote manageability features.

At a glance:

  • Alphonse Ruggiero opened one of the first Ace Hardware stores in the Phoenix area in 1976. Six years later, brothers Martin and Art Ruggiero purchased the family business from their father. The Ruggiero brothers would go on to open a chain of hardware stores spanning the western half of the United States.

  • Specializing in customer service and a unique product selection, and with only one IT technician on staff, Ruggiero’s Ace Hardware & Feed faced the challenge of maintaining smooth operations across multiple stores. To help, they deployed new point of sale devices based on the Intel vPro® platform with Intel® Active Management Technology (Intel® AMT).

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With only one IT technician on staff, Ruggiero’s Ace Hardware & Feed faced the challenge of maintaining smooth operations across multiple stores. To help, they deployed new point of sale devices based on the Intel vPro® platform with Intel® Active Management Technology (Intel® AMT), and saw immediate results.

Increased efficiency and control for IT1 — When an issue arose at their New Mexico store, IT was able to resolve it from Arizona, reducing costs and downtime thanks to remote manageability with Intel AMT.

Improved experiences for customers — Faster time to resolution meant Ruggiero’s Ace Hardware was able to keep point of sale systems online, lines short, and customers happy across locations.

Peace of mind for business owners — Intel AMT enabled Josh, the co-owner, to check systems with a single glance. He thinks of Intel AMT as his safety net against unavoidable system failures.

"The reason I really like vPro and AMT is that it provides you with peace of mind. Anytime there’s something wrong, for whatever reason, you can access everything remotely just as if you were standing in front of it. That solves a lot of issues."— Josh Ruggiero, Co-owner, Ruggiero's Ace Hardware & Feed
 

  • 71% reduction in tech visits2
  • 47% reduction in time to resolution2
  • $49 reduced TCO per machine, per year2

Many other brick-and-mortar retailers have seen results like Ruggiero’s Ace Hardware. Learn more at www.intel.com/vproinretail
 

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Product and Performance Information

1Based on internal data from Ruggiero Ace Hardware & Feed.
2The program results are overall averages taken from the seven MSP partners participating in the program.