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"Unsupported/ Missing Component/ Connection Failure" Message While Opening Intel® Application Optimization User Interface

Content Type: Error Messages   |   Article ID: 000102684   |   Last Reviewed: 06/09/2026
Description Resolution Additional information

Environment

APO, Application Optimization

Description

Intel® Application Optimization user interface Unsupported/ Missing Component/ Connection Failure message may appear while trying to open the user interface. The message content may vary depending on the issue detected. This is likely due to an Intel® Application Optimization component that is unavailable or disabled.

Visual examples for an Unsupported/ Missing Component/ Connection Failure (details may vary):

Resolution

Follow the steps below to resolve your Unsupported / Missing Component/ Connection Failure message:

  1. Identify your processor. For more help with identifying your processor, visit How to Identify My Intel® Processor.
  2. Find your processor section (Newer/Older Processors) in the table below, and follow the resolution steps associated with these processors.  

Processors

Resolution

Newer processors: 
  1. Download and install the latest Intel® Platform Performance Package. 
  2. If you still encounter a "Connection Failure,"  check if Intel® DTT device component is not disabled in device manager, under Software Components. If all components exist, but a connection still fails, this may be a result of a system manufacturer's decision not to include the APO policy within the BIOS. Contact your system manufacturer for more information. 

Older processors (limited support): 

  • 13th Generation Intel® Core™ Processors
  • 12th Generation Intel® Core™ Processors
  1. Check BIOS settings and ensure Intel® DTT/Intel® IPF is enabled. Ensure drivers are visible in Device Manager under System devices. See the Additional Information Section below.
  2. If error still shows, go to your system manufacturer's site to find and install the Intel® IPF/ Intel® DTT or APO related drivers for your system. 
    NoteDo not download and install Intel® Platform Performance Package, as it may contain incompatible drivers that may result in an Intel® Application Optimization user error message. 

Additional information

How to verify Intel® Innovation Platform Framework (Intel® IPF or Intel® DTT) is installed and enabled:

Check Intel® Innovation Platform Framework or Intel® Dynamic Tuning Technology drivers in Windows* Device Manager under System devices (see the example below).

Windows Device Manager screenshot

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