Skip To Main Content
Support Knowledge Base

Audio Doesn't Work When Monitor Is Connected Through HDMI to an Intel® Arc™ A770 Graphics Device

Content Type: Troubleshooting   |   Article ID: 000094805   |   Last Reviewed: 05/12/2023

Environment

Operating System

Windows® 10 family
AMD Ryzen™ 7 3700X Samsung Q90B MSI B450M MORTAR TITANIUM

Description

Audio issue with Intel® Arc™ A770 Graphics when connected via HDMI. The audio is disabled by default when starting the system. The speaker icon to change audio settings in the lower right tray is crossed with a red line. Clicking it causes Windows to go into diagnostic mode, but it fails to identify the problem with the device.

Resolution

Related Products

This article applies to 2 products.