Summary
Steps to resolve BSOD when installing Intel® Arc™ Graphics drivers
Description
Trying to install any graphics driver on the system results in a Blue Screen of Death (BSOD) with the error VIDEO_SCHEDULER_INTERNAL_ERROR.
Resolution
- Update your system's BIOS (basic input/output system) firmware to the latest version.
- Contact the motherboard manufacturer support team to get assistance to update your BIOS firmware to the latest version. This is a critical update that may cause serious damage if the update fails.
- Reset BIOS to default settings.
- Contact the motherboard manufacturer support team, to get assistance to reset the settings.
- Uninstall the current driver using Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions.
- Go to the Download Center, download and install the latest driver. For installation instructions check Clean Installation of Intel® Graphics Drivers in Windows*.
- Update Windows to the latest available build.