Article ID: 000094060 Content Type: Troubleshooting Last Reviewed: 07/07/2023

Computer Freezes After Installing Intel® Arc™ A750

Environment

ASUS Z590-A gaming WIFI 11th Gen Intel Core i7-11700K

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Summary

Troubleshooting steps to resolve the freezing issue when Intel® Arc™ A750 was installed

Description

After installing Intel® Arc™ A750 video card my computer freezes and is forced to reboot.

Resolution
  1. Check if the system meets all the requirements specified in the Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide to support Intel ARC graphics.
  2. Install the latest firmware that supports Resizable BAR on the motherboard system. Contact your motherboard manufacturer to update the BIOS of your motherboard.
  3. Once the BIOS is updated, enable the Resizable BAR feature in the BIOS settings.
  4. Update the OS to the latest version.
  5.  Install the latest graphics drivers for Intel ARC graphics from the official website.
  6. If the issue still persists, Run the DDU and re-install the Arc graphics driver.

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