Summary
How to resolve sleep, hibernate and wake issues on Intel® Arc™ products.
Description
Computer gets irresponsive after entering "Sleep mode" with the new Intel® Arc™ 770.
Resolution
Update the Intel® Arc™ Graphics driver using one of these methods.
Method 1:
Use Intel® Driver & Support Assistant to automatically detect and install the driver. Download the Intel® Driver & Support Assistant. For more information, see the Intel® Driver & Support Assistant FAQ.
Method 2:
- Go to the Download Center.
- Enter the model of Intel® Arc™ card.
- Click on Drivers and Software (located on the left under Filter By).
- Select the desired driver result. If available, we recommend selecting Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows* for the latest driver updates, but other options may be available.
- Click Download and open the .exe file.
- The installer will display on the screen. Click Begin Installation.
- Follow the steps in the installation until the installer shows Installation Complete.