Article ID: 000092231 Content Type: Troubleshooting Last Reviewed: 02/27/2023

CAD, Rhino, and SketchUp Freezing Shortly After Loading Using Intel® Arc™ Graphics

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Summary

Update graphics drivers to solve loading issues with design software.

Description

CAD, Rhino, and SketchUp freeze after loading up when using Intel® Arc™ A370M Graphics.

Resolution

It is very likely the drivers are out of date, it is recommended to update the Intel Arc Graphics driver. For instructions on how to update your driver see, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*.