Article ID: 000090797 Content Type: Troubleshooting Last Reviewed: 12/12/2022

Laptop Not Able to Reach Full Network Speeds via Wireless and Ethernet

Environment

MSI GS66 Stealth 10SE with Intel Killer Ethernet E3100 2.5 GBPS and Intel Wi-Fi 6 AX201 160 MHz

Windows 11* Family, Windows® 10 family

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Summary

Steps to troubleshoot Network Speeds via Wireless and Ethernet

Description

After doing a network speed increase of 1Gb with the internet provider, the laptop is not able to reach the full speed that it was acquired neither on wireless or ethernet. Currently, the laptop only caps at speed of 450mbs or lower.

Resolution
  • Make sure the system is up to date (Operative System updates, drivers, and BIOS). You can find the latest Intel drivers for wireless and ethernet on our Download Center. However, it is recommended to use the drivers provided by the manufacturer. Contact the Original Manufacturer of your system for further assistance
  • Perform a clean installation of the wireless drivers and clean installation of the Killer control center, this can help solve multiple issues with the driver that could affect the network speed.
  • Check our article Quick Checks to Improve or Fix Wi-Fi Connection Issues. Here there are troubleshooting steps that can be performed on the system and router to improve the performance of the network
  • If the issue persists, contact the Original Manufacturer of your computer or Internet service provided for further assistance

Related Products

This article applies to 2 products