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Photoshop* Camera Raw Plug-In Freezes on Intel® UHD Graphics 630 with the Latest Drivers

Content Type: Troubleshooting   |   Article ID: 000090372   |   Last Reviewed: 08/05/2022
Description Resolution

Environment

Operating System

Windows 11* Family
Adobe Photoshop 2022 (23.2.2); Adobe Photoshop 2019 (20.0); Camera Raw plug-in 14.2.0.1028; Windows 11 (22H2, build 22581.200); Graphics Drivers 30.0.101.1631/30.0.101.1660

Description

  • After updating to the latest Intel® Graphics DCH Drivers, when applying any camera raw adjustments, Photoshop* Camera Raw plug-in freezes and becomes unresponsive unless the process is terminated.
  • When launching Photoshop, an error message is shown saying The graphics processor has encountered an unrecoverable error. Due to a run-time error, GPU acceleration has been disabled for the remainder of the session.
  • The Photoshop Camera Raw plug-in works fine with previous driver versions. For instance, 30.0.101.1121 or 27.20.100.9415.

Resolution

To resolve the problem, follow the steps below:

  1. Update the operating system. Refer to Update Windows*.
  2. Update the software and the plug-in version. Check with the developers for the latest software releases.
  3. Perform a Clean Installation of Intel® Graphics Drivers in Windows to install graphics driver version 30.0.101.1960 or newer.

Related Products

This article applies to 1 products.
Intel® UHD Graphics 630

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