My Computer Can't Recognize Intel® Optane™ Solid State Drives

Intel® Optane™ Solid State Drives cannot be recognized in the system and BIOS.

1. Check your hardware:
   • Make sure all cables and ports are clean, firt-free and are not damaged.
   • Try different cables and ports if possible.
   • Test a known working drive on the current port.
   • Make sure the drive is connected directly to the motherboard. Intel® Optane™ SSDs connected by an adapter/dongle/enclosure may not be detected in the OS or by the Intel® Memory and Storage Tool.
   • If there is another system available, check the SSD in that system.
2. Check you system BIOS:
   • Make sure the motherboard is running the latest BIOS version. Check with the system vendor to download the latest.
   • Confirm in the motherboard user guide that all settings are correct for the type of drive that is being used. 
3. Use the latest NVMe* drivers:
   • Refer to Which NVMe* Driver Should I Use For My Intel® Optane™ SSD? for more details about the right NVMe* driver for your SSD.
4. Update to the latest firmware if available:
   • Refer to Latest Firmware Versions for Intel® Optane™ Solid State Drives and Intel® Optane™ Memory to verify you are using the latest firmware for your SSD.
   • If you purchased your device from an original equipment manufacturer (OEM), check the vendor support site for the latest firmware.

If the issue persists, contact Intel Customer Support for assistance.