Article ID: 000087644 Content Type: Troubleshooting Last Reviewed: 06/04/2024

Resolve Error Code 31 for Intel® Graphics


Windows® 10, 64-bit*


Steps to resolve Error Code 31 on Device Manager for the Intel Graphics Display Adapter.


In the Device Manager, the Intel® Graphics entry listed underneath Display Adapters shows a yellow bang.
Double-clicking the Intel graphics controller shows the following error in Device status: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31).

Device Manager

Intel UHD Graphics Properties


Microsoft* recommends reinstalling your Graphics Driver to resolve Code 31 errors, as per this article: Error codes in Device Manager in Windows. We recommend performing a clean install of the latest graphics drivers provided by the system manufacturer since these drivers are customized. Follow these steps:

  1. Check Windows* updates:
    1. Click the Start button.
    2. Click in the search field and perform a search for "Windows updates." Select that option.
    3. Select Check for Updates and ensure you have the latest Windows* version.
  2. Perform a Clean Installation of Intel® Graphics Drivers in Windows®. Contact the computer manufacturer (OEM) for the latest driver updates.

If the issue persists, repeat the Clean installation process using the latest Intel® generic graphics driver available on Download Center.