Summary
Possible solutions for Vulkan API crashes that occur after an intel graphics driver update.
Description
After updating the Intel® Graphics Drivers, games that run using Vulkan API crash when you try to launch them.
Resolution
Try the solutions below:
- Cleanly update/reinstall the Intel graphics driver. You may try using the generic drivers from our download center, however we strongly recommend that you use the official drivers from the computer manufacturer.
- For instructions, go to Clean Installation of Intel® Graphics Drivers in Windows®.
- Update your Vulkan API
- We also recommend that you update to the latest Intel Graphics driver to get full API support.
- For instructions, go to Clean Installation of Intel® Graphics Drivers in Windows®.
- Reset your computer to factory settings.
- For instructions, contact your computer manufacturer.
- When doing this solution, ask your computer manufacturer if there are other options/troubleshooting you can do before this recommendation.
- When proceeding with a factory reset/ OS reinstallation/ or similar actions, it is important to back-up your data in case of loss.
- If the recommendations above does not resolve your concern, contact your computer manufacturer for further assistance.
Additional information
- API = application programming interface
- OS = operating system