Article ID: 000060116 Content Type: Warranty & RMA Last Reviewed: 07/28/2023

What Warranty Return Services Are Offered by Intel?

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

General guidelines for Standard Warranty Replacement (SWR) and Advanced Warranty Replacement (AWR) requests

Description
  • Unable to identify the differences and eligibility rules between SWR and AWR
  • Unable to request AWR due to Member only account tier
Resolution

Intel offers two warranty return service options, depending on your eligibility. You are not required to register your Intel® product for warranty services.

Standard Warranty Replacement (SWR) -  A standard warranty return service is available to all customers, typically non-Intel® Partner Alliance as well as Member tier only partners in Intel Partner Alliance.

  • Replacement or refunds occur after defective product is received by Intel.

Advanced Warranty Replacement (AWR) - A premium warranty return service is available to Intel® Authorized Distributors, as well as qualifying Titanium and Gold Intel® Partner Alliance partners who purchase genuine Intel® products sold through Intel® Authorized Distributors or resellers in their region.

  • Replacements occur before defective product is returned to Intel. Replacement orders are processed after validation by Intel.

General guidelines for SWR and AWR warranty requests

For warranty requests within 30 days of the initial date of purchase, contact your place of purchase (POP) for faster support.

  • Often there are consumer protection policies that allow consumers to seek support directly from the reseller.
    • These vary by country.  Ask your reseller prior to purchasing about their terms and support.
      • Consumers in China have consumer protection by regulation that allows the following:
        • For consumers who purchased via a direct/physical store: You may come directly to Intel on day 1 of purchase for product support.
        • For consumers who purchased via the internet: During the first 7 days from purchase, you can go back to the place of purchase for support. On day 8 from purchase date, you may come to Intel directly for product support.
  • If within 30 days of purchase and your place of purchase is unwilling or unable to provide support, or it is after 30 dayscontact Intel Customer Support (sign in required).

Important terms and conditions to consider when requesting warranty by Intel

  1.  Check your warranty coverage.
    • Intel products sold as part of a computer system are covered by the system manufacturer, and not by Intel.
    • Contact your system manufacturer or place of purchase for information about your warranty options.
  2. Be prepared! Review the important steps in What Information Do I Need to Provide When Requesting a Warranty Return?.
  3. Upon warranty approval, a return materials authorization (RMA) is provided via email as a reference number that must be clearly labeled on all returned packages.
    • If multiple RMA numbers are issued, each return must reference the RMA number assigned to the product
  4. After receiving return material authorization (RMA) and documents from Intel Customer Support, the recipient must start the return process with the shipping company (DHL, UPS, FedEx, or other) within 30 days
    • If 30 days lapse on an SWR:
    • If 30 days lapse on an AWR for the return of a defective item:
      • Possible suspension of AWR benefits on the account until the issue is resolved.
        • You will be notified in writing by Intel Customer Support of the benefit suspension and block.
  5. Only ship items and quantity that are specified in the RMA documents. 
    • Additional items returned will not be received.
  6. Maximum allowable number of units for open warranty items varies upon warranty type (SWR/AWR), and account Role and Tier of Intel® Partner Alliance members.
    • Log in to your Intel® Partner Alliance account for the details of your eligibility, status of open orders, and account usage.
  7. The use of any shipping courier other than the one provided by Intel’s pre-paid e-label service will be at the customer’s expense and will not be reimbursed by Intel
    • Intel is not responsible or liable for product damaged, lost, or stolen in transit, and before receipt at Intel’s warehouse.
    • If you elect to use a shipping courier other than the one provided by Intel, we strongly recommend you use a traceable courier service and make note of the tracking number so you can track your shipment if necessary.
Additional information

If you're interested in becoming an Intel® Partner Alliance Program member, learn more about requirements and benefits.

Intel Customer Support (sign in required) processes Intel® Platform Collaboration and Systems Division High-Performance Compute Block system warranties. Be sure to provide the system product code to the support agent.

Review warranty terms and conditions. Select your specific product for details of coverage.

Additional disclaimer

Intel® does not honor warranty requests for used, gray-market, second-hand, gifted, or products purchased from other than our authorized distributors or resellers.

  • It is the buyer's responsibility to verify the authenticity of the reseller and the documentation provided by them.

At any time, Intel reserves the right to:

  • Add to or change the AWR terms and conditions
  • Deny AWR support for any request that does not meet the AWR requirements
  • Discontinue the AWR program once notice is provided to AWR program participants

Related Products

This article applies to 1548 products

Intel® Optane™ Memory M15 Series
Desktop Thermal Solutions
Boxed Desktop Thermal Solutions
Intel® Thermal Solution BXHTS1155LP
Intel® Thermal Solution BXTS13A
Intel® Thermal Solution BXTS13X
Intel® Thermal Solution BXTS15A
Arduino 101*
Genuino 101*
Movidius™ Neural Compute Stick - with Myriad* 2 VPU
Smart Home
Intel® Smart Assistant Developer Kit
Intel® NUC M15V Laptop Kit
Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH)
Intel® Nervana™ Products
Intel® Nervana™ Cloud based Solutions
Intel® Nervana™ Cloud
Intel® Nervana™ Deep Learning System
Intel® Nervana™ Deep Learning System DL100 Preview
Intel® Server System LWF1304LNETCENT
Intel® Server Board S2600V3KP Family
Intel® Server Board S2600V3KPF
Intel® Server Board S2600V3TP Family
Intel® Server Board S2600V3TP
Intel® Server Board S2600V3TPF
Intel® Server System SR1000SY Family
Intel® Server System SR2000SY Family
Intel® Server System SR800 Family
Intel® Server System D50TNP1MHCRAC Compute Module
Intel® Server System D50TNP1MHCRLC Compute Module
Intel® Server System D50TNP1MHEVAC Compute Module
Intel® Server System D50TNP2MFALAC Acceleration Module
Intel® Server System D50TNP2MHSTAC Storage Module
Intel® Server System D50TNP2MHSVAC Management Module
Intel® Compute Module HNS2600BPB
Intel® Compute Module HNS2600BPB24
Intel® Compute Module HNS2600BPB24R
Intel® Compute Module HNS2600BPBLC
Intel® Compute Module HNS2600BPBLC24
Intel® Compute Module HNS2600BPBLC24R
Intel® Compute Module HNS2600BPBLCR
Intel® Compute Module HNS2600BPQ
Intel® Compute Module HNS2600BPQ24
Intel® Compute Module HNS2600BPQ24R
Intel® Compute Module HNS2600BPQR
Intel® Compute Module HNS2600BPS
Intel® Compute Module HNS2600BPS24
Intel® Compute Module HNS2600BPS24R
Intel® Compute Module HNS2600BPSR
Heat-Sink Options
Thermal Solution BXTS13X
Intel® Server Board D40AMP1SB
Intel® Server Board S2600STK
Intel® Server Board S2600STS
Intel® Server Component Extended Warranty
Intel® Storage System RAF1000JSP Family
Intel® Storage System RAF1000JSP
Intel® Ethernet Controller X540-AT2
Intel® Ethernet Controller X710-BM2
Intel® Ethernet Controller XL710-BM1
Intel® Ethernet Controller XL710-BM2
Intel® 82567 Gigabit Ethernet Controller
Intel® Data Center GPU Max Series
Intel® Data Center GPU Max 1100
Intel® Data Center GPU Max 1550
Intel® Optane™ SSD 800P Series
Intel® Optane™ SSD 900P Series
Intel® Curie™ Boards
Intel® Edison Compute Modules
Intel® Edison Compute Module (IoT)
Intel® Edison Kits
Intel® Edison Breakout Board Kit
Intel® Edison Kit for Arduino*
Intel® IoT Gateway Products
Intel® IoT Gateway Pro Series Products
Intel® IoT Gateway Pro Pilot Software Suite
Intel® IoT Gateway Pro Software Suite for Intel Atom® and Intel® Quark™ processors
Intel® IoT Gateway Pro Software Suite for Intel® Core™ processors
Intel® IoT Support Services for Gateways - Pro Pilot
Intel® NUC M15V Laptop Kit - LAPBC5V0
Intel® NUC M15V Laptop Kit - LAPBC7V0
Intel® Server System SR1400SYS
Intel® Server System SR2400SYS
Intel® Server System SR2400SYSD2
FDIV Replacement Program