Article ID: 000059899 Content Type: Troubleshooting Last Reviewed: 08/09/2021

How do I Resolve Upgrade Issues with Intel® Driver & Support Assistant (Intel® DSA)?

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Summary

Gives you two options for resolving upgrade issues with Intel® Driver & Support Assistant (Intel® DSA).

Description

Are there methods for resolving upgrade problems with Intel® Driver & Support Assistant (Intel® DSA)?

Resolution

Two methods to resolve upgrade problems with the Intel® Driver & Support Assistant

Option 1

  1. Uninstall Intel® DSA via Control Panel.
  2. Delete all old log files from C:\ProgramData\Intel\DSA.
  3. Uninstall Intel® Computing Improvement Program or Intel® Product Improvement Program via Control Panel.
  4. Restart the system.
  5. Download the latest version of Intel® Driver & Support Assistant.

Option 2

  1. If Intel® DSA will still not install or errors about missing files are seen, utilize the Intel® DSA Uninstaller.
  2. Download the latest version of Intel® Driver & Support Assistant.

If this doesn't resolve the upgrade issue, assist our developers to improve the tool by sending any screenshots of the error and the last DSAUninstaller.log (You can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log, and then to be sure and send back the most recently dated log). You can send the files to us via an Intel Communities post or by contacting Intel Support.

Disclaimer

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