Article ID: 000059402 Content Type: Troubleshooting Last Reviewed: 08/05/2022

Increased Memory Usage While Attempting to Install BETA DCH Graphics Version: 27.20.100.9616 for Intel® HD Graphics 620

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Summary

Stopping the setup.exe within the task manager and performing a clean installation can undo the effects of 27.20.100.9616

Description

While attempting to install the BETA DCH graphics version: 27.20.100.9616 for Intel® HD Graphics 620, the memory consumption within the task manager spikes to the point that the system lags.

Resolution

Installing Intel generic graphics driver will overwrite the computer manufacturer (OEM) customized driver. OEM drivers are handpicked and include customized features and solutions to platform-specific issues. The generic Intel driver provides users the latest and greatest feature enhancements and bug fixes that OEMs may not have customized yet to address platform-specific needs. Users can check for matching OEM versions at OEM websites.

In the event that the BETA version Intel DCH driver causes issues, it is highly advised to do the following:

  1. End the setup.exe that is attempting to install the ​​​​driver
    1. Press Ctrl + Alt + Delete Key or Window + Key and click Task Manager.
    2. Click the Processes Tab.
    3. select setup.exe and perform either of the following:
      1. Press the Delete key.
      2. Click the End task button at the lower right corner of the task manager window
      3. Right-click the process, and click End task.
  2. Perform a clean installation of the Intel® Graphics Drivers in Windows® 10. It would be best install OEM drivers to install the maximum compatibility of your device to the system.

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