Article ID: 000058954 Content Type: Troubleshooting Last Reviewed: 05/13/2022

Error: "Service Not Running"


How to solve the Intel Killer Control Center error "Service Not Running"


Users may encounter an error message with Intel® Killer™ Control Center: Service Not Running instead of normal operation.

Service Not Running

There are a few situations in which this error will occur:

  • You are not using an Intel Killer Networking adapter. The Intel Killer software only works with Intel Killer network adapters. You are attempting to use the latest version of the Intel Killer Control Center with an incompatible Wireless-N networking adapter.
  • You are using an outdated version of the Killer Control Center. Try clean-installing the latest release using our clean-install guide. Your system manufacturer pushed an update for the Intel Killer Control Center through Windows* Update that did not correctly register the service, resulting in the service being removed and not replaced with an updated version. If the Killer Control Center was working normally before a reboot, this is likely the case. A clean-install will also resolve this issue. You have already updated to the newest Intel Killer Control Center for your adapter, but the service did not register correctly.

If updating the suite does not solve the issue, you will need to investigate why the service is not starting automatically. If the service does not start automatically when the machine starts, then there is likely another service that is preventing it from starting, or the service is not set to start automatically

You can check to make sure that the service is set to run automatically by following these steps:

  1. Click Start, type services.msc and press Enter.
  2. Scroll until you find the Killer Network Service and double-click it.
  3. Make sure the Startup Type is set to Automatic. You can also manually start it from here by clicking the Start button, which will clear the error until you next restart your machine.

Antivirus suites can also cause issues with services. Try temporarily completely uninstalling your antivirus suite and restarting to see if that solves the problem. If the service starts without the antivirus suite installed, reinstall the suite using a freshly downloaded copy from the suite’s website. The service may still start automatically after you have reinstalled the antivirus application. If it does not, contact us to let us know which antivirus suite is blocking our service from starting. Submit a support ticket at the Contact support link in the blue banner below. Also, we advise you to contact your antivirus application’s support to find out how to add our service to the list of exclusions.

If you still receive the Service Not Running error with no antivirus installed and while using the latest Intel Killer Control Center, contact support.