Summary
Solution for the error message "This operating system is not supported when updating Intel® Graphics" when Intel® Graphics is disabled in the BIOS.
Description
The Intel Driver & Support Assistant (IDSA) prompts to install a new Intel® Graphics driver for the integrated Intel® Graphics Controller in the system. When attempting to install the driver and the error "This operating system is not supported when updating Intel® Graphics" appears. However, integrated graphics is disabled in the system BIOS and only discrete graphics is enabled.
Resolution
A fix for this issue is included in Intel* DSA version 20.9.36.10.
Follow the below steps to update to the latest IDSA version:
- Uninstall the existing Intel Driver & Support Assistant from Apps and Features.
- Click Start.
- Open Control Panel.
- Select Programs.
- Select Programs and Features.
- From the list that displays, click Intel Driver & Support Assistant.
- Click Uninstall.
- A new window opens that offers to uninstall the program. Remove any remaining files from the IDSA in the system using the Uninstaller tool.
- Download and reinstall the latest IDSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator).