Article ID: 000026895 Content Type: Troubleshooting Last Reviewed: 07/15/2024

Intel® Driver & Support Assistant (Intel® DSA) Results in “Sorry, Something Went Wrong While Trying to Scan” or Endless Scan


Windows® 10*, Windows 7*, Windows 8.1*, Windows 8*


Steps to re-enable Intel® Driver & Support Assistant (Intel® DSA) to scan correctly when resulting in an error message "Sorry, Something Went Wrong While Trying to Scan" or is stuck in an endless scan behavior


When initiating an Intel® DSA scan, the result is an error message stating: Sorry, something went wrong while trying to scan or results in an endless scan action, follow the suggestions below.

If the scan results in a message of: No Supported Driver available, this means there aren't any Intel drivers or Intel software versions available for your system.


Recommended Method - Check Intel® DSA service

  1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.
    • In Windows* Search, type Services, and scroll to find Intel® Driver & Support Assistant.
    • Confirm the Status shows Running; if it isn't running, then start the service, if necessary, by right-clicking and choosing Start.
    • If the Status shows Running, restart both services by right-clicking and choosing Restart.
  2. Check to see if any Windows* updates are pending.
  3. Restart the system.

picture of IDSA and IDSA updater services

These are additional steps that can be taken if the Intel® DSA scan still isn't working correctly.

  1. Clear the browser cache and close the browser.
  2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge/ Legacy Edge (version 44.17763/18.17763 or newer).
  3. Try disabling your Ad Blocking extensions and privacy-related extensions on the Intel® Driver & Support Assistant (Intel® DSA) webpage.
  4. Open an Administrator Command Prompt or PowerShell window (you can do this by right-clicking on the Start button and selecting the corresponding option). In the command prompt or PowerShell window, enter the following commands one by one:
    1. netsh http add iplisten
    2. net stop DSAService && net start DSAService

If this doesn't result in the Intel® DSA scan working correctly, try the following:

  1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
  2. Download and install the latest Intel® DSA version.

When Intel® DSA cannot detect your device, it's due to the following reasons:

  • You have an older component.
  • Your component is discontinued or isn't supported.
  • You have a component not produced by Intel.
  • You have a customized driver pre-installed by the computer manufacturer.
  • The component isn't in Intel's database.
  • Adblocker or Anti-Spyware from an Anti-Virus Software is enabled.
Additional information

This application is supported on Microsoft Windows 7*, Windows 8*, Windows 8.1*, Windows® 10, and Windows 11* using Chrome*, Firefox*, or Edge* Legacy (version 44.17763/18.17763 or newer). Find out how to check your version of Edge. Internet Explorer* is not a supported browser for Intel® Driver & Support Assistant (Intel® DSA) anymore due to security enhancements made to the app.

If you're using OEM (Original Equipment Manufacturer) devices such as laptops and tablets, contact the system manufacturer for any customized drivers. Intel® DSA only offers generic Intel® drivers.

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