Intel® Driver & Support Assistant (Intel® DSA) Is Not Detecting My Device

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Troubleshooting

000026895

04/10/2020

What are you seeing?

When running the tool, there is an error message Sorry, something went wrong while trying to scan. 


How to fix it:
  1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool. 
  2. Download and install the latest Intel® DSA version
  3. When Intel® DSA cannot detect your device, it's due to the following reasons:
    • You have an older component.
    • Your component is discontinued or isn't supported.
    • You have a component not produced by Intel.
    • You have a customized driver pre-installed by the computer manufacturer.
    • The component isn't in Intel's database.

Cause & More Information:
NoteThis application is supported on Microsoft Windows 7*, Windows 8*, Windows 8.1*, and Windows® 10 using Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer). Find out how to check your version of Edge. Internet Explorer* is not a supported browser for Intel® Driver & Support Assistant (Intel® DSA) anymore due to security enhancements made to the app.

If you're using OEM (Original Equipment Manufacturer) devices such as laptops and tablets, contact the system manufacturer for any customized drivers. Intel® DSA only offers generic Intel® drivers.

Intel® Driver & Support Assistant FAQs

 

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