Steps to re-enable Intel® Driver & Support Assistant (Intel® DSA) to detect my device
When running the tool, there is an error message Sorry, something went wrong while trying to scan.
- Clear the browser cache and close the browser.
- Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring browser being used is Firefox, Chrome, or Edge.
If this doesn't result in the Intel DSA scan working correctly, try the following:
- Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
- Download and install the latest Intel® DSA version
When Intel® DSA cannot detect your device, it's due to the following reasons:
|Note||This application is supported on Microsoft Windows 7*, Windows 8*, Windows 8.1*, and Windows® 10 using Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer). Find out how to check your version of Edge. Internet Explorer* is not a supported browser for Intel® Driver & Support Assistant (Intel® DSA) anymore due to security enhancements made to the app.|
If you're using OEM (Original Equipment Manufacturer) devices such as laptops and tablets, contact the system manufacturer for any customized drivers. Intel® DSA only offers generic Intel® drivers.