Article ID: 000026895 Content Type: Troubleshooting Last Reviewed: 07/14/2021

Intel® Driver & Support Assistant (Intel® DSA) is not Detecting my Devices as I get Error: "Sorry, something went wrong while trying to scan."

Environment

Operating System

Windows_10, windows7, windows81, windows8

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Summary

Steps to re-enable Intel® Driver & Support Assistant (Intel® DSA) to detect my device

Description

When running the tool, there is an error message Sorry, something went wrong while trying to scan.

Resolution
  1. Clear the browser cache and close the browser.
  2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring browser being used is Firefox, Chrome, or Edge.

If this doesn't result in the Intel DSA scan working correctly, try the following:

  1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
  2. Download and install the latest Intel® DSA version
Note

When Intel® DSA cannot detect your device, it's due to the following reasons:

  • You have an older component.
  • Your component is discontinued or isn't supported.
  • You have a component not produced by Intel.
  • You have a customized driver pre-installed by the computer manufacturer.
  • The component isn't in Intel's database.
Additional information
NoteThis application is supported on Microsoft Windows 7*, Windows 8*, Windows 8.1*, and Windows® 10 using Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer). Find out how to check your version of Edge. Internet Explorer* is not a supported browser for Intel® Driver & Support Assistant (Intel® DSA) anymore due to security enhancements made to the app.

If you're using OEM (Original Equipment Manufacturer) devices such as laptops and tablets, contact the system manufacturer for any customized drivers. Intel® DSA only offers generic Intel® drivers.

Product and Performance Information

1

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