Article ID: 000056937 Content Type: Error Messages Last Reviewed: 07/21/2021

Error Code 0xA00A0000 or 0xA00A0029 - Intel® Optane™ Memory Pinning Service

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Summary

Description of Error Code 0xA00A0000 or 0xA00A0029 and steps to resolve the issue

Description

One of the following Error Codes or Messages was received when managing an Intel® Optane™ memory device: 0xA00A0000, 0xA00A0029 or An unknown error has caused Intel® Optane™ Memory and Storage Management’s pinning service to be unavailable.

Resolution

There was an error in the pinning service and it's no longer responding.

 

Steps to resolve:

Notes

 

Restart the Service:

Step 1: Search for the 'Services' Windows app (Open Windows Menu and type 'services').
Step 2: Select the 'Services' desktop app.
Step 3: Press 'Yes' if the User Account Control popup appears.
Step 4: Restart the service:

Step 4a: Locate the "Intel® Optane™ Memory" service.
Step 4b: Right-click and select 'Restart' from the menu.

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

 

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