After a Windows® 10 update, the following error message appears randomly during use of the system. On some systems this may also be presented as error code 0x8007007E.
Windows 10 Operating Systems
Intel® Rapid Storage Technology (Intel® RST) driver version between 17.5.x and 17.8.x
Starting with the 126.96.36.1997 Intel RST driver, the way the Intel® Optane™ memory pinning components are installed was modified. If at some point the driver was upgraded from an older driver (for example 16.8.x) to a version between 17.5.x and 17.8.x, the OS update may try to reapply the removed installation files from the earlier versions. Due to a compatibility issue, an error message may appear.
A system with factory installed (fresh OS installation) of Intel RST drivers between 17.5.x and 17.8.x are not affected by this issue.
How to fix it:
To resolve the issue and prevent it from occurring after a future OS update, please download and Install the Intel® Rapid Storage Technology (Intel® RST) driver version 188.8.131.529 or greater here.
If unable to update to the latest 184.108.40.2069 or greater driver, see below steps for an alternative solution:
First, refresh the current driver package installed by repairing the Intel® Optane™ memory pinning extensions:
- Open Programs and Features (Press Windows key + r), type ‘appwiz.cpl’ and click OK.
- Locate and highlight Intel Optane Pinning Explorer Extensions.
- Click Repair.
Second, remove the old pinning package so that the error does not reappear after the next OS update:
- Open Device Manager (Press Windows key + x).
- Expand the Software components field.
- Right-click the Intel® Pinning Shell Extensions field and select Uninstall Device.
- Check the box that states Delete the driver software for this device. and click Uninstall.
Cause & More Information:
If you continue to see issues, contact Intel Customer Support for assistance.
|What is Pinning with Intel® Optane™ Memory?|
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