Article ID: 000056920 Content Type: Error Messages Last Reviewed: 07/12/2021

Error Code 0xA0070002 or 0xA0040002 - Incompatible Drive Type with Intel® Optane™ Memory

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Summary

Description of Error Codes 0xA0070002 and 0xA0040002 and how to resolve the issues

Description

One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA0070002, 0xA0040002.

Resolution

The drive to be accelerated isn’t compatible with Intel Optane memory or the drive may be configured as an incompatible drive type.

 

Steps to resolve:

NoteBack up all data/files before proceeding with the steps below.

 

Drives that have been configured as the 'Dynamic' type are not supported for acceleration, these should be 'Basic' type.

Step 1: Confirm the drive type of the drive to be accelerated.

  • Press “Windows Key + x” and select Disk Management.
  • Confirm the listing for the drive to be accelerated under the Type column is Basic.

Step 2: If the drive is configured as the Dynamic type, this will need to be reconfigured as Basic to support Intel Optane Memory.  The OS can be reinstalled or the use of a third-party tool may be able to make this conversion without installation

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

 

Product and Performance Information

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