Article ID: 000056498 Content Type: Error Messages Last Reviewed: 08/06/2021

Why Is the Optimization Service with Intel® Optane™ Memory Not Starting?

Environment

Intel® Optane™ Memory (32GB or more)

windows1064bit

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Summary

Requirements to run the optimization service process with the Intel® Optane™ memory.

Description
  • An error message shows up while trying to execute the Intel® Optane™ memory service: The Intel® Optane™ Memory service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.
  • Intel® Optane™ memory is getting detected but service not working.
Resolution

The possibility to run the optimization service is only available if the acceleration is enabled with the primary drive. Accelerating a secondary drive will not provide this option from the Intel® Optane™ memory application. Attempting to run the service manually from Windows* is not possible either and it will display the error message described above. 

Additional information

The optimization service is only available for devices with 32 GB or more Intel® Optane™ memory capacity.

Related Products

This article applies to 2 products