Systems Using Intel® Wireless Adapters Supporting 802.11ac Not Displaying Wi-Fi 6 (802.11ax) Networks in Scan List of Available Networks

Documentation

Compatibility

000054799

08/30/2021

Depending on the Wi-Fi driver version used, Intel® Wireless Adapters supporting 802.11ac may not show Wi-Fi 6 (802.11ax) networks in their scan lists, and as a result, might not be able to connect to Wi-Fi 6 (802.11ax) capable wireless routers and access points, even at 802.11ac speeds.

Intel recommends using the latest driver version (Download the latest Wi-Fi driver) for your Intel® Wireless Adapter since issues get resolved and new functionality gets added to newer driver versions.

Intel has included a fix for this particular issue in the following Wi-Fi driver versions:

Driver versions for Windows 10 Supported Adapters
20.70.0.5 and newer

Intel® Wireless-AC 9560
Intel® Wireless-AC 9462
Intel® Wireless-AC 9461
Intel® Wireless-AC 9260
Intel® Dual Band Wireless-AC 8265
Intel® Dual Band Wireless-AC 8260

19.51.14.1 and newer Intel® Dual Band Wireless-AC 3168
Intel® Wireless 7265 Family (Rev.D)
Intel® Dual Band Wireless-AC 3165
18.33.13.4 and newer1

Intel® Wireless 7265 Family (Rev.C)
Intel® Wireless 7260 Family
Intel® Dual Band Wireless-AC 3160

Donwloads avialable here: 

 

Driver Version for Windows 7 and 8.1 Supported Adapters

19.10.13.1 and newer

Intel® Dual Band Wireless-AC 8265
Intel® Dual Band Wireless-AC 8260
Intel® Dual Band Wireless-AC 3168
Intel® Wireless 7265 Family (Rev.D)
Intel® Dual Band Wireless-AC 3165
18.33.13.4 and newer1 Intel® Wireless 7265 Family (Rev.C)
Intel® Wireless 7260 Family
Intel® Dual Band Wireless-AC 3160

Donwloads avialable here: 

1Support options and driver downloads for the Intel Wireless 7265(Rev C), 7260 and AC-3160 can be found here . Please note these products are discontinued.