Article ID: 000039510 Content Type: Troubleshooting Last Reviewed: 10/05/2022

Unable to Update Intel® HD Graphics Driver Through Manual Driver Update or Intel® DSA

Environment

Intel® NUC Kit NUC8i7HNK Intel® HD Graphics 630 Intel® NUC Kit NUC8i7BEH Intel® Iris® Plus Graphics 655 Driver 24.20.100.6287

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Summary

Uninstall the current driver and install the latest version through Intel® Driver & Support Assistant

Description

Intel® Driver & Support Assistant is unable to install the latest driver for the Intel HD Graphics. Manual installation also fails.

Resolution
  1. Uninstall the existing graphics driver.
    1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
    2. Go to the Intel Graphics entry in the Device Manager.
    3. Right-click Intel Graphics and click Uninstall.
    4. In the device removal dialog box, check Delete the driver software for this device and click OK.
    5. Restart the computer after the uninstallation is complete.
  2. Restart the system.
  3. Open and run Intel® DSA to scan for the latest driver.

You can also try to install the driver again by downloading the specific driver from Download Center

  1. Enter your Intel® product in the search bar.
  2. Filter by Download type and Operating System.