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What to do when there is smoke billowing from the server board/system?

Content Type: Warranty & RMA   |   Article ID: 000038341   |   Last Reviewed: 12/14/2021

Environment

Any server board/system integration

Description

No evidence of boot (no graphics displayed), just smoke billowing from the server.

Resolution

Smoke coming out of a system is rare; yet, when it happens, immediate user action is expected.  Remove the power cord(s), step away in order to avoid inhaling foreign substances, and contact your system administrator/integrator.

Although “the limited warranty doesn't cover damage to the product due to external causes” (qtd. here), if, after careful inspection, in the event a physical damage is determined, contact Intel Customer Support with the following information for diagnosis:
1. Pictures of the physical damage is desired, if possible.
2. Brief description as to how the system is integrated, hardware-wise.
3. Details as to what might have caused the scenario.
4. Identifying numbers of the server system.

Additional information

Cause: Possible wrong hardware integration

Related Products

This article applies to 1 products.