Article ID: 000037587 Content Type: Troubleshooting Last Reviewed: 05/15/2023

Tips for Random System Freezing Issue


Provides useful tips to try with random system freezing issue.


Random system freezing occurs on systems with Intel Processors


For system build with Intel® Boxed Processors, these are the possible causes, along with tips to try:-

  • Overheating:  When overheating, the CPU’s temp control circuit will attempt to throttle the CPU’s clock (stop/go/stop/go) to try and cool the CPU. That condition is called PROHOT. If the CPU continues to heat further, then the temperature control circuit (TCC) will halt the CPU completely, a full stop to prevent damage. That’s called THERMTRIP and is an unrecoverable condition requiring a hard reboot (AC unplug, reboot).
  • Power Fault: Power fault, lower than necessary total power supply (for example, a 450W power supply for a system with 550W of desired power). It is common to see a hang here when loading an application that causes a power spike. Some low-cost power supplies, even if rated for enough power, often do not have robust enough power components to handle a large/instant power increase.
  • Memory Issues: Either bad devices, DIMM improperly seated, DIMM edge connector, or size. 
    • Make sure the memory is seated well.
    • Try a different memory.
    • Try to have a sufficient amount of memory in your build system.
  • Motherboard issues: If possible,  swap with a good working motherboard.
    • Try to update the system BIOS to the latest version, or reset BIOS to defaults, You can also try to clear CMOS.
  • Maximum Utilization:
    • Examine the Task Manager to see if anything is being used at continuous 100% capacity.
    • Use the Windows* search bar on your system and type Task Manager
    • Click More details.
    • Under Processes, watch usage by CPU, memory, Disk, network, or GPU.  
    • Close the application that is causing high usage, and see if the issue goes away.

For laptops, All-In-Ones, or notebooks, refer to your OEM (Original Equipment Manufacturer).

Other reasons could be:

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