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Solid State Drives Are Not Detected by My Intel® NUC

Content Type: Troubleshooting   |   Article ID: 000037166   |   Last Reviewed: 09/27/2023
Description Resolution Additional information

Description

When the NUC is powered on, the SSD is not detected in BIOS and OS (Operating System).

Resolution

This issue is caused by the drive or Intel® NUC,  follow the steps below to resolve the issue:

Drive cannot be detected in BIOS.

  1. Update BIOS to the latest version.
  2. Set BIOS to default.
    1. Press F2 during boot to enter the BIOS setup.
    2. Press F9 to set defaults.
    3. Press F10 to Save and Exit.
  3. Update firmware of Intel SSD, refer to How to Update the Firmware Using the Intel® SSD Firmware Update Tool. Contact the manufacturer of the drive for firmware updating if the drive is 3rd party brand.
  4. Test a different drive. If the other drive is not detected, contact Intel® Customer Support

Drive can be detected in BIOS but not the Operating System.

  • Try another drive (preferably of the same model) on the system.
  • If the other drive is working, contact Intel® Customer Support

If the issue still persists and if the SSD drive is still not detected, you can try to downgrade the BIOS version. However, downgrading the BIOS can break features and remove security patches that are included with the latest BIOS version so Intel doesn't recommend BIOS downgrades.

      Additional information

      See Downgrade Intel NUC BIOS to previous Version for complete instructions.

      Related Products

      This article applies to 56 products.
      Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC Mini PC with Intel® Celeron® Processors Intel® NUC Mini PC with Intel® Pentium® Processors Intel® NUC Board with 5th Generation Intel® Core™ Processors Intel® NUC Board NUC9V7QNB Intel® NUC Board NUC9VXQNB Intel® NUC Board NUC9i5QNB Intel® NUC Board NUC9i7QNB Intel® NUC Board NUC9i9QNB Intel® NUC Board with Intel® Atom® Processors Intel® NUC Board DE3815TYBE Intel® NUC Board with Intel® Celeron® Processors Intel® NUC Board with Intel® Pentium® Processors Legacy Intel® NUC Board

      Discontinued Products

      Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC Kit NUC5PGYH Intel® NUC Board NUC5i3MYBE Intel® NUC Board NUC5i5MYBE Intel® NUC Board D33217CK Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D53427RKE Intel® NUC Board D54250WYB Intel® NUC Board DCP847SKE

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