Summary
Steps to resolve issues wherein Solid State Drives are not detected by the NUC.
Description
When the NUC is powered on, the SSD is not detected in BIOS and OS (Operating System).
Resolution
This issue is caused by the drive or Intel® NUC, follow the steps below to resolve the issue:
Drive cannot be detected in BIOS.
- Update BIOS to the latest version.
- Set BIOS to default.
- Press F2 during boot to enter the BIOS setup.
- Press F9 to set defaults.
- Press F10 to Save and Exit.
- Update firmware of Intel SSD, refer to How to Update the Firmware Using the Intel® SSD Firmware Update Tool. Contact the manufacturer of the drive for firmware updating if the drive is 3rd party brand.
- Test a different drive. If the other drive is not detected, contact Intel® Customer Support
Drive can be detected in BIOS but not the Operating System.
- Try another drive (preferably of the same model) on the system.
- If the other drive is working, contact Intel® Customer Support
If the issue still persists and if the SSD drive is still not detected, you can try to downgrade the BIOS version. However, downgrading the BIOS can break features and remove security patches that are included with the latest BIOS version so Intel doesn't recommend BIOS downgrades.
Additional information
See Downgrade Intel NUC BIOS to previous Version for complete instructions.